Next Issue Avoidance – How contact centers can preempt follow-up calls
October 22, 2019
Next Issue Avoidance is a key element of low-effort customer service – how to pre-empt follow-up calls to deliver exceptional experience.
contact center innovation
AI Proof of Concept Fails in Customer Service: 4 Lessons Learned
August 20, 2019
85% of AI Proofs of Concept don’t work out. Learn 4 common mistakes to avoid when developing an AI Proof of Concept for customer service.
Call Center Mistakes to Avoid to Retain Customers and Improve their Experience
July 9, 2019
A positive experience is a key part of customer loyalty. Steer clear of these 10 call center mistakes that are turning your customers away.
New Data Reveals How Critical Customer Service KPIs are Enhanced by Visual Assistance Technology
June 11, 2019
World-leading companies improve all customer service KPIs with Visual Assistance – this white paper reveals how and why the technology delivers across the board.
7 Technologies that Transform your Call Center Training Process
June 4, 2019
Call center training time drops dramatically with these 7 standout technologies – get to grips with them all right here.
Call Center Culture: A Vital Ingredient for Your Bottom Line
April 16, 2019
Improving call center operations is key in helping retain agents. Discover how to use visual assistance for an effective call center culture.
Computer Vision AI: The Secret of Successful Contact Centers
April 2, 2019
As the capabilities of Computer Vision AI grow, contact centers are finding innovative ways to improve customer service delivery.
Vision in Automation: Boost Agent Productivity with Smart Eyes
March 12, 2019
Keeping your agents happy is vital for your business to succeed. Tech tools help to increase productivity and revolutionize contact centers.
Buddying Up with a Virtual Employee Assistant: The Focus of Agent Development
March 7, 2019
Combining visual assistance with a VEA allows agents more time to devote to complex activities. Read on to discover how & why this is so
16 Examples of AI in Customer Service
February 13, 2019
Explore 16 AI customer service technologies that improve companies’ customer-facing interactions and enhance their internal processes.
