Get the Most Out of Contact Center Agents with Visual Assistance Technology
December 22, 2019
Discover how a Controller type of call center agent can increase customer satisfaction and how to develop a culture of confidence.
contact center culture
Creating a Collaborative Contact Center Culture
October 10, 2019
Creating a collaborative contact center culture is the key to improved agent performance and superior service delivery – here’s how to do it
7 Technologies that Transform your Call Center Training Process
June 4, 2019
Call center training time drops dramatically with these 7 standout technologies – get to grips with them all right here.
Call Center Culture: A Vital Ingredient for Your Bottom Line
April 16, 2019
Improving call center operations is key in helping retain agents. Discover how to use visual assistance for an effective call center culture.
