Discover why these AI Customer Service technologies are reinventing consumer experience and contact center operations
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Read up on the call deflection strategies top companies use to reduce contact center volume, enhance efficiency and add value to customer experience.
With the proliferation of smart devices, B2C suppliers are applying B2B predictive maintenance principles to provide proactive customer assistance.
Computer Vision AI enables contact centers to deliver standout service. This article unpacks the science that makes it all happen.
Visual automation is now boosting agent productivity at the contact centers of tier 1 global groups. This new white paper deconstructs the technology.
Learn how to optimize insurance claims processing with computer vision.
Computer vision has become a key to personalizing the customer experience in sales and commerce, marketing and customer service.
Examples of how companies in all industries are using AI innovations to deliver mass personalization of the customer service experience.
A featured article by our CTO Ronen Rozenberg about the great potential of visual bots and what it will take to get there.