Creating conversational IVR means evolving legacy systems to deliver effortless experience - here's how how to achieve the transformation.
Thanks for subscribing
When CX professionals create customer journey maps, it's frontline contact center agents who can provide the most valuable insights.
Read up on the call deflection strategies top companies use to reduce contact center volume, enhance efficiency and add value to customer experience.
To improve your call center customer experience strategy in 2019, drive ROI by aligning business objectives, infrastructure and technologies
In the latest comic, Super-Agent saves Customer Service by using AI technologies to help the chatbot perform better.
The use of AI in telecoms is increasingly popular, and it's easy to see why. Read about the 4 main applications of AI in telecommunications.
Examples of how companies in all industries are using AI innovations to deliver mass personalization of the customer service experience.
A featured article by our CTO Ronen Rozenberg about the great potential of visual bots and what it will take to get there.
New chatbot pricing models are emerging that reduce enterprise risk and better support efforts to successfully implement virtual assistants
To prepare for the future AI-based CX, companies should implement a customer service chatbot human hybrid solution today (and benefit).