6 Common Uses of AI in Telecommunications
May 25, 2023
Explore how AI is being used by telecom companies for network optimization, preventive maintenance, virtual assistants and RPA.
chatBots
AI in the Practical World
March 28, 2023
A few days ago, we hosted a webinar on the topic of Generative AI, Hype or Practical? We were joined by two of our senior
Call Deflection: The Key to Enhancing Customer Satisfaction in 2022
April 26, 2022
Learn how call centers can reduce call volume and improve operations by automating, rerouting and reducing unnecessary calls.
5 Technologies that help your Customer Service Team drive more Sales
March 2, 2021
Customer service departments: cost centers that resolve issues, or profit centers that grow revenue? Learn the secrets of success!
The Central Role of Computer Vision AI in Multiexperience
June 23, 2020
Multiexperience is the new model for intelligent customer-centricity – read up on the AI technologies at the core of it.
Steering the Shift to Conversational IVR
November 19, 2019
Creating conversational IVR means evolving legacy systems to deliver effortless experience – here’s how how to achieve the transformation.
4 Ways Agents Can Help Create the Ideal Customer Journey Map
August 7, 2019
When CX professionals create customer journey maps, it’s frontline contact center agents who can provide the most valuable insights.
How to Improve Your Call Center Customer Experience Strategy
December 11, 2018
Drive ROI by aligning business objectives, infrastructure and technologies to best improve your call center’s customer experience strategy.
How to Achieve Personalized Customer Service with AI Tools
October 23, 2018
Discover why companies are increasingly focusing on AI technology as a means of transforming their customer service operations.
Is The Visual Bot the New Frontier in the History of Chatbots?
September 26, 2018
The potential benefits for businesses using AI to improve chatbots’ capabilities are extensive. Read on to hear how & why bots have evolved.
Chatbot Pricing: What is Your Bottom Line Cost
September 12, 2018
Enterprises are wary of implementing chatbot tech, it’s new and success is not guaranteed. Here are new pricing models to help reduce risks.
AI-Human Hybrid Chatbot – The Right Customer Service Solution at The Right Time
April 17, 2018
AI technology is still evolving & currently has limitations. Read how a human-bot collaboration can help introduce innovative AI technology
