Hype aside, artificial intelligence in customer service is already delivering real value in 3 key areas. Here are the trends we’re watching.
call center technologies
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Using visual engagement with billing disputes, hastens the resolution, prevents escalations and improves call center KPIs.
As consumer demand for smart home technology continues its steady rise, and as competition for the largest slice of the market’s USD 53 billion* pie
Gartner predicts that by 2020, 85% of all customer interactions will no longer be managed by humans, and the average person will have more conversatio
The pace of the tech evolution is picking up. If you keep on top of your latest tech solutions (whatever your industry) and are trying to figure out t