Integrating visual assistance within IVR shortens waiting times and AHT, reduces call center volume and enhances customer satisfaction
call center technologies
Thanks for subscribing
Visual claims deliver real value and competitive advantage to insurers by providing a one touch claims process within minutes.
Super-Agent comic: Superhero uses AR powers to save Customer Service from high call volume, truck rolls and low FCR
The 5 hottest trends in the co browsing domain can deliver a competitive advantage to CSP customer service organizations.
An in-depth analysis of the 3 Customer Service KPI that are dramatically affected by visual engagement: NPS, FCR and Truck Rolls.
To prepare for the future AI-based CX, companies should implement a customer service chatbot human hybrid solution today (and benefit).
Learn how some of the world’s leading BPOs have turned the threat of a new BPO technology trend into a strategic secret weapon.
AI-based computer vision is transforming the call center’s approach to customer care, enabling smart support in the era of smart devices.
Hype aside, artificial intelligence in customer service is already delivering real value in 3 key areas. Here are the trends we’re watching.
Using visual engagement with billing disputes, hastens the resolution, prevents escalations and improves call center KPIs.