Learn how AI can deliver benefits in assisted service, self-service, or even a hybrid of the two.
call center technologies
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Computer vision brings value to decision support systems in call/chat centers, delivering the positive customer experience so critical to success.
Integrating visual assistance within IVR shortens waiting times and AHT, reduces call center volume and enhances customer satisfaction
Visual claims deliver real value and competitive advantage to insurers by providing a one touch claims process within minutes.
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An in-depth analysis of the 3 Customer Service KPI that are dramatically affected by visual engagement: NPS, FCR and Truck Rolls.
To prepare for the future AI-based CX, companies should implement a customer service chatbot human hybrid solution today (and benefit).
Learn how some of the world’s leading BPOs have turned the threat of a new BPO technology trend into a strategic secret weapon.
AI-based computer vision is transforming the call center’s approach to customer care, enabling smart support in the era of smart devices.