Computer vision brings value to decision support systems in call/chat centers, delivering the positive customer experience so critical to success.
call center technologies
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Integrating visual assistance within IVR shortens waiting times and AHT, reduces call center volume and enhances customer satisfaction
Visual claims deliver real value and competitive advantage to insurers by providing a one touch claims process within minutes.
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AI-based computer vision is transforming the call center’s approach to customer care, enabling smart support in the era of smart devices.
Hype aside, artificial intelligence in customer service is already delivering real value in 3 key areas. Here are the trends we’re watching.