To improve your call center customer experience strategy in 2019, drive ROI by aligning business objectives, infrastructure and technologies
Eye-opening infographic highlighting augmented reality’s role in transforming customer service for contact centers, field services and self-service.
To reduce truck roll costs, service companies need innovative solutions to better managing tech dispatches and resolve more issues remotely
In the latest comic, Super-Agent saves Customer Service by using AI technologies to help the chatbot perform better.
The complete guide to augmented reality remote assistance: how it’s used, who can benefit, and what to look for when selecting a vendor
New chatbot pricing models are emerging that reduce enterprise risk and better support efforts to successfully implement virtual assistants
Super-Agent comic: Superhero uses AI powers and visual assistance to save Customer Service from high agent attrition.
Learn how AI can deliver benefits in assisted service, self-service, or even a hybrid of the two.
Computer vision brings value to decision support systems in call/chat centers, delivering the positive customer experience so critical to success.
Integrating visual assistance within IVR shortens waiting times and AHT, reduces call center volume and enhances customer satisfaction