With customers choosing self-service for simple issues, agents need AI-powered call center automation to handle more complex interactions.
call center technologies
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Effortless experience is the key driver of customer loyalty. Steer clear of these 10 call center mistakes and you'll deliver frictionless service.
Read up on how companies like AT&T and Vodafone are building a call center culture of excellence through fresh thinking and new technologies.
To improve your call center customer experience strategy in 2019, drive ROI by aligning business objectives, infrastructure and technologies
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In the latest comic, Super-Agent saves Customer Service by using AI technologies to help the chatbot perform better.
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Super-Agent comic: Superhero uses AI powers and visual assistance to save Customer Service from high agent attrition.