Read up on how companies like AT&T and Vodafone are building a call center culture of excellence through fresh thinking and new technologies.
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To improve your call center customer experience strategy in 2019, drive ROI by aligning business objectives, infrastructure and technologies
Integrating augmented reality into customer service is proven to be highly beneficial. Read on to see just what an impact AR can
To reduce truck roll costs, service companies need innovative solutions to better managing tech dispatches and resolve more issues remotely
In the latest comic, Super-Agent saves Customer Service by using AI technologies to help the chatbot perform better.
The complete guide to augmented reality remote assistance: how it’s used, who can benefit, and what to look for when selecting a vendor
New chatbot pricing models are emerging that reduce enterprise risk and better support efforts to successfully implement virtual assistants
Super-Agent comic: Superhero uses AI powers and visual assistance to save Customer Service from high agent attrition.
Learn how AI can deliver benefits in assisted service, self-service, or even a hybrid of the two.
Computer vision brings value to decision support systems in call/chat centers, delivering the positive customer experience so critical to success.