AI in the Practical World
A few days ago, we hosted a webinar on the topic of Generative AI, Hype or Practical? We were joined by two of our senior
A few days ago, we hosted a webinar on the topic of Generative AI, Hype or Practical? We were joined by two of our senior
Visual engagement is a proven strategy to improve call center performance, especially as it relates to two key metrics: 1) First call resolution (FCR): The
With customers choosing self-service for simple issues, agents need AI-powered call center automation to handle more complex interactions.
The complete guide to augmented reality remote assistance: how it’s used, who can benefit, and what to look for when selecting a vendor
Dive into five different areas where AI in call centers can make a big impact. Will AI replace call center agents?
A positive experience is a key part of customer loyalty. Steer clear of these 10 call center mistakes that are turning your customers away.
Improving call center operations is key in helping retain agents. Discover how to use visual assistance for an effective call center culture.
Drive ROI by aligning business objectives, infrastructure and technologies to best improve your call center’s customer experience strategy.
Learn about Augmented Reality and why it is the up-and-coming tool for enhancing customer service
Organizations are searching for ways to reduce costly truck rolls. Read how AR can help you better manage truck roll costs & inefficiencies.
Enterprises are wary of implementing chatbot tech, it’s new and success is not guaranteed. Here are new pricing models to help reduce risks.
Using artificial intelligence in decision support systems brings value and delivers an enhanced positive customer experience.