No More Hold Music If your world is the call center and customer service, every second counts. The moments customers spend on hold shouldn’t be
Explore how AI is being used by telecom companies for network optimization, preventive maintenance, virtual assistants and RPA.
2023 has been the year of efficiency. Across sectors and around the world, enterprise leaders have been carefully managing expenses and streamlining processes. The service
The technology industry is abuzz with the latest breakthroughs in artificial intelligence. Primarily due to OpenAI’s heralded debut and innovative approach to packaging, they are
The complete guide to augmented reality remote assistance: how it’s used, who can benefit, and what to look for when selecting a vendor
Quality customer service is expensive, but you can’t cut it! Optimize customer service costs and offer better service with visual assistance.
The last thing customers want is to hold while an agent finds the right information. That’s where the visual contact center knowledge base comes in.
Next Issue Avoidance is a key element of low-effort customer service – how to pre-empt follow-up calls to deliver exceptional experience.
A positive experience is a key part of customer loyalty. Steer clear of these 10 call center mistakes that are turning your customers away.
World-leading companies improve all customer service KPIs with Visual Assistance – this white paper reveals how and why the technology delivers across the board.
Explore 16 AI customer service technologies that improve companies’ customer-facing interactions and enhance their internal processes.
We look at how crowdsourcing the expertise of contact center agents creates autonomous self service platforms
