It’s all about AI-powered self-service innovation - we preview the top sessions and exhibitors at MWC Barcelona 2019
We look at how crowdsourcing the expertise of contact center agents creates autonomous self service platforms
Post-Christmas tech returns are a nightmare for retailers. Learn how augmented reality used as an instructional tool can help them celebrate.
To improve your call center customer experience strategy in 2019, drive ROI by aligning business objectives, infrastructure and technologies
Company-wide technology rollout fuels Vodafone innovation by harnessing the power of visual engagement to boost their customer experience.
Eye-opening infographic highlighting augmented reality’s role in transforming customer service for contact centers, field services and self-service.
The complete guide to augmented reality remote assistance: how it’s used, who can benefit, and what to look for when selecting a vendor
Artificial intelligence applications in the telecommunications industry help optimize infrastructure and deliver an enhanced CX
New chatbot pricing models are emerging that reduce enterprise risk and better support efforts to successfully implement virtual assistants
Super-Agent comic: Superhero uses AI powers and visual assistance to save Customer Service from high agent attrition.