Understanding & Mitigating Call Center Attrition: Definition, Rate, Industry Benchmarks
Why are average call center turnover rates so high, and what can you do about it? Learn practical ways to lower attrition rates.
Why are average call center turnover rates so high, and what can you do about it? Learn practical ways to lower attrition rates.
Find out the differences between voice vs visual support and why businesses should incorporate Visual Assistance in their customer service
Remote visual support is proven to improve CX, cut operational costs and more – here’s how to choose the right solution for your company
Find out why visual assistance is the solution to eliminating call center agent’s frustrations and boosting job satisfaction
The development of self service has led to challenges in evaluating success. Discover new KPI metrics and visual tech tools to boost scores.