The Route to Fully Autonomous AI Self Service Starts at your Contact Center
We look at how crowdsourcing the expertise of contact center agents creates autonomous self service platforms
We look at how crowdsourcing the expertise of contact center agents creates autonomous self service platforms
2019 is set to be a pivot year for CX initiatives. Check out the 5 trends set to define Next-Gen Customer Experience in 2019
Drive ROI by aligning business objectives, infrastructure and technologies to best improve your call center’s customer experience strategy.
Vodafone partners with TechSee to introduce company-wide technology that harnesses the power of visual engagement to boost their CX.
Learn about Augmented Reality and why it is the up-and-coming tool for enhancing customer service
Organizations are searching for ways to reduce costly truck rolls. Read how AR can help you better manage truck roll costs & inefficiencies.
Discover why companies are increasingly focusing on AI technology as a means of transforming their customer service operations.
What are digital twins and what are the benefits of using them for businesses? Find out the answers plus more, in this informative article.
The potential benefits for businesses using AI to improve chatbots’ capabilities are extensive. Read on to hear how & why bots have evolved.
Enterprises are wary of implementing chatbot tech, it’s new and success is not guaranteed. Here are new pricing models to help reduce risks.
Using artificial intelligence in decision support systems brings value and delivers an enhanced positive customer experience.
Visual engagement tools improve the sales process through personalization and deliver a customer experience that is both fun and efficient