Improve Contact Center AHT and FCR with Automated Visual Flows
2023 has been the year of efficiency. Across sectors and around the world, enterprise leaders have been carefully managing expenses and streamlining processes. The service
2023 has been the year of efficiency. Across sectors and around the world, enterprise leaders have been carefully managing expenses and streamlining processes. The service
A few days ago, we hosted a webinar on the topic of Generative AI, Hype or Practical? We were joined by two of our senior
The technology industry is abuzz with the latest breakthroughs in artificial intelligence. Primarily due to OpenAI’s heralded debut and innovative approach to packaging, they are
With customers choosing self-service for simple issues, agents need AI-powered call center automation to handle more complex interactions.
The complete guide to augmented reality remote assistance: how it’s used, who can benefit, and what to look for when selecting a vendor
Delivering fantastic service is more important than ever! Explore 7 new technologies to improve customer service in 2021.
Discover how these advanced remote support practices can enable your business to survive in today’s ever-changing environment.
Call center agent utilization is a core metric – here’s how visual tools help to strike a balance between productivity and staff satisfaction.
Discover how a Controller type of call center agent can increase customer satisfaction and how to develop a culture of confidence.
The last thing customers want is to hold while an agent finds the right information. That’s where the visual contact center knowledge base comes in.
Next Issue Avoidance is a key element of low-effort customer service – how to pre-empt follow-up calls to deliver exceptional experience.
A positive experience is a key part of customer loyalty. Steer clear of these 10 call center mistakes that are turning your customers away.