We look at how crowdsourcing the expertise of contact center agents creates autonomous self service platforms
2019 is set to be a pivot year for CX initiatives. Check out the 5 trends set to define Next-Gen Customer Experience in 2019
To improve your call center customer experience strategy in 2019, drive ROI by aligning business objectives, infrastructure and technologies
Company-wide technology rollout fuels Vodafone innovation by harnessing the power of visual engagement to boost their customer experience.
Eye-opening infographic highlighting augmented reality’s role in transforming customer service for contact centers, field services and self-service.
To reduce truck roll costs, service companies need innovative solutions to better managing tech dispatches and resolve more issues remotely
In the latest comic, Super-Agent saves Customer Service by using AI technologies to help the chatbot perform better.
The complete guide to augmented reality remote assistance: how it’s used, who can benefit, and what to look for when selecting a vendor
Examples of how companies in all industries are using AI innovations to deliver mass personalization of the customer service experience.
Digital Twin example of how strengthening the physical-virtual bond can have a transformative impact on the customer support domain