Superagent enlists the help of the Phenomenal 4 to complete his latest mission - saving a quad play CSP
call center innovation
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It’s all about AI-powered self-service innovation - we preview the top sessions and exhibitors at MWC Barcelona 2019
We look at how crowdsourcing the expertise of contact center agents creates autonomous self service platforms
2019 is set to be a pivot year for CX initiatives. Check out the 5 trends set to define Next-Gen Customer Experience in 2019
To improve your call center customer experience strategy in 2019, drive ROI by aligning business objectives, infrastructure and technologies
Company-wide technology rollout fuels Vodafone innovation by harnessing the power of visual engagement to boost their customer experience.
Integrating augmented reality into customer service is proven to be highly beneficial. Read on to see just what an impact AR can
To reduce truck roll costs, service companies need innovative solutions to better managing tech dispatches and resolve more issues remotely
In the latest comic, Super-Agent saves Customer Service by using AI technologies to help the chatbot perform better.
The complete guide to augmented reality remote assistance: how it’s used, who can benefit, and what to look for when selecting a vendor