To improve your call center customer experience strategy in 2019, drive ROI by aligning business objectives, infrastructure and technologies
In the latest comic, Super-Agent saves Customer Service by using AI technologies to help the chatbot perform better.
Artificial intelligence applications in the telecommunications industry help optimize infrastructure and deliver an enhanced CX
Examples of how companies in all industries are using AI innovations to deliver mass personalization of the customer service experience.
Onboarding smart devices made simple for the consumer, and cost-effective for the enterprise, See the latest Onboarding solutions.
A featured article by our CTO Ronen Rozenberg about the great potential of visual bots and what it will take to get there.
New chatbot pricing models are emerging that reduce enterprise risk and better support efforts to successfully implement virtual assistants
Learn how AI can deliver benefits in assisted service, self-service, or even a hybrid of the two.
Integrating visual assistance within IVR shortens waiting times and AHT, reduces call center volume and enhances customer satisfaction
Learn how augmented reality instruction manuals are evolving, harnessing the power of computer vision, deep learning and augmented reality.