Optimizing AHT During a Visual Engagement Session
January 24, 2023
Visual engagement is a proven strategy to improve call center performance, especially as it relates to two key metrics: 1) First call resolution (FCR): The
Average Handle Time
All You Need to Know About Reducing Average Handling Time (AHT) in Customer Service
May 29, 2022
Want to improve AHT in your contact center> Here is a rundown of the methods and technologies deployed by leading companies.
