NTF No Trouble Found Returns: a Supermassive Black Hole for Retailers
NTF No Trouble Found product returns are a multi-billion dollar problem for retailers but a technological solution has emerged to stop the bleeding.
NTF No Trouble Found product returns are a multi-billion dollar problem for retailers but a technological solution has emerged to stop the bleeding.
The last thing customers want is to hold while an agent finds the right information. That’s where the visual contact center knowledge base comes in.
Creating conversational IVR means evolving legacy systems to deliver effortless experience – here’s how how to achieve the transformation.
Get to grips with the five core principles that are crucial for creating a self-service strategy that cuts customer effort and builds true loyalty.
Explore the future of customer self service and discover why all-seeing virtual assistants will soon change the game for both consumers and companies.
85% of AI Proofs of Concept don’t work out. Learn 4 common mistakes to avoid when developing an AI Proof of Concept for customer service.
Augmented reality is transforming every area of our lives. Discover how & why AR is enhancing the driving experience.
Computer Vision applications are transforming the world today and the future, including in industry, warfare, healthcare and CX.
World-leading companies improve all customer service KPIs with Visual Assistance – this white paper reveals how and why the technology delivers across the board.
IoT predictive maintenance technology makes proactive customer assistance possible. How will this impact customer experience?
As the capabilities of Computer Vision AI grow, contact centers are finding innovative ways to improve customer service delivery.
Keeping your agents happy is vital for your business to succeed. Tech tools help to increase productivity and revolutionize contact centers.