SUPER AGENT – Saving Customer Service with Augmented Reality
“And I shall shed my light over dark evil, for the dark things cannot stand the light… the light of… The Green Lantern!”
Just as DC Comic hero The Green Lantern fought common criminals in New York City with the aid of his magic ring and the light it produced, modern superheroes can stimulate a more creative approach to problem solving by helping a business “see the light.” Businesses can adopt the superhero mindset to remove barriers and find innovative technologies that solve industry challenges.
Take a peek into the latest issue of Super-Agent:
There is pandemonium in the contact center again. Bent on destroying customer service, Omm-Mugga the Mongoose and his destructive Yargh have switched all customer cables to create widespread tech troubles. Customers are calling for help, but the agents are blinded. They cannot see! Help!
It’s Super-Agent to the rescue! “Here I come to save the day…”
How does he do it?
Super-Agent brings cutting-edge Augmented Reality (AR) technologies to customer care:
He beams it to Field Services for technicians to use with smartphones, tablets and AR glasses, so they can supervise, consult and train remotely with visual tools.
Then, when the Mongoose threatens with costly truck rolls, Super-Agent uses AR to bring the light back to the contact center. Finally! Agents can see the tech issues and visually guide the customers to a quick resolution, so they can reduce technician dispatch rate and increase FCR.
Eventually, when the Mongoose increases the contact center’s volumes, Super-Agent fights back with self-service visual bots, which interact with customers visually so they can handle issues by themselves.
Using his super AR powers, he brings special light to field service, call centers and even customer self-service. The enterprise is saved!
Can Super-Agent bring the light into YOUR Customer Service and help improve its KPIs?
Find out more details about Super-Agent’s AR capabilities in this super-story. For your reading pleasure, we introduce “SUPER AGENT – Saving Customer Service with AR.”
Click here to start your AR Journey.