SUPER AGENT – Saving the contact center with AI
The comic that will drive your KPIs out of this world
“Faster than a speeding bullet, more powerful than a locomotive, able to leap tall buildings in a single bound…”
Well, it certainly should. It’s been almost 80 years since Superman Comics came into existence and Metropolis has never been the same since. Today’s superheroes come in many forms. They are avatars of courage, strength and resilience. Superheroes strive to make the world a better place to live… and work. And in today’s turbulent financial times, superheroes at work are needed more than ever.
There is pandemonium at the Contact Center. The monthly KPI report has just been released and the news is… not good. Customer care costs are increasing, agent turnover is growing and customer churn is at its peak.
This contact center needs help fast! What can they do to increase agent productivity and keep customers happy?
It’s Super-Agent to the rescue! “Here I come to save the day…”
How does he do it?
Super-Agent, a.k.a. Artificial Intelligence -Powered Agent revolutionizes the approach to customer care:
He fights not with kryptonite but with AI automation and virtual assistance tools. With conversational platforms, he enables customers to speak with chatbots and IVR. With smart routing and case classification, he is able to better handle customer inquiries and prioritize them based on their profile. With RPA tools, he is able to automate labor-intensive processes, and perform tasks even faster with recommendation engines that suggest the next best action. He can recognize customers with voice analytics, and use NLP to automatically understand the content, context and even translate the dialogue. And although he doesn’t have x-ray vision, he has Computer Vision that analyzes images taken by customers smartphones to auto-identify devices and tech issues.
Using his super Artificial Intelligence powers, he saves the Contact Center by vanquishing the villain of tediousness, boosting agent productivity and increasing customer satisfaction.
Can Super-Agent help YOUR Customer Care Center break all barriers, leap to higher bounds, and catapult into the stratosphere of cutting edge technology and innovation?
Find out more details about Super-Agent’s AI abilities in this super-story. For your reading pleasure, we introduce “SUPER AGENT – Saving the contact center with AI.”
Click here to download the complete comic and start your AI Journey.