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Teach smart devices to see what you see: Why TechSee is one of the best R&D companies to work for
Company
Teach smart devices to see what you see: Why TechSee is one of the best R&D companies to work for
If you’ve ever been tempted to smash your wireless router or take a bat to your smart thermostat out of...
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After UK Coronavirus Lockdown #3, Will Remote Contactless Customer Support be Here to Stay?
Customer Experience
After UK Coronavirus Lockdown #3, Will Remote Contactless Customer Support be Here to Stay?
With the number of new daily confirmed cases of COVID-19 in the UK exceeding 60,000, the country has officially entered...
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How to Choose the Right Visual Assistance Platform for your Automotive Brand [Checklist]
Customer Experience
How to Choose the Right Visual Assistance Platform for your Automotive Brand [Checklist]
Visual Assistance is an emerging technology that allows automotive original equipment manufacturers (OEMs) to visually guide and collaborate with owners,...
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The Start of a New Era: How Service Leaders are Preparing for COVID-19 Vaccine Rollout
Customer Experience
The Start of a New Era: How Service Leaders are Preparing for COVID-19 Vaccine Rollout
2021. A new year. A new era in the COVID-19 pandemic. As the widespread vaccine rollout gets underway, businesses are...
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Technical Reps or Agent Techs? The inter-changing roles of technical support and customer service
Customer Experience
Technical Reps or Agent Techs? The inter-changing roles of technical support and customer service
“You’ve reached Service Enterprises. Your call is important to us. For sales support, press 1. For product support, press 1....
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Transforming CPG Inventory Management: How to Optimize Shelf Space
Business Operations
Transforming CPG Inventory Management: How to Optimize Shelf Space
For a consumer packaged goods (CPG) company, inventory management is a never-ending cycle. Whether it’s a chain store, grocery store,...
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3 Success Stories The Strength of TechSee and Salesforce power ahead to drive digital
Business Operations
3 Success Stories The Strength of TechSee and Salesforce power ahead to drive digital transformation
Strong partnerships are a force for change – and that is best highlighted in the strengthening of the relationship between...
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5 Proven Ways to Make your Contact Center RPA Successful
Contact Center
5 Proven Ways to Make your Contact Center RPA Successful
Ever since the Industrial Revolution, organizations have always looked to robotic technology as a way to advance their operational efficiency....
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Slaying 6 Myths on Remote Visual Support
Customer Experience
Slaying 6 Myths on Remote Visual Support
Emerging technologies make bold promises. Whether they ultimately go mainstream or crash strongly depends on delivering the goods, but also...
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How Augmented Reality is Poised to Disrupt Field Services: Four Scenarios
Business Operations
Augmented Reality Field Service: The Enhancement Across Four Operating Models
Now more than ever, many businesses are searching for effective ways to improve field service. Augmented reality (AR) has many...
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Six Best Practices for Successful Remote Support
Contact Center
Six Best Practices for Successful Remote Support
It’s as old as communication technology itself. The importance of following remote support best practices is undeniable – certainly anyone...
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How to Optimize Customer Service Costs with Visual Assistance
Business Operations
How to Optimize Customer Service Costs with Visual Assistance
The discussion around how to optimize customer service costs is not a new one. For decades, service organizations have been...
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Remote Support: Paradigm Shift in Field Service Delivery
Field Service
5 Reasons Field Service Needs Remote Support
Field service delivery is undergoing a transformation. This paradigm shift has effectively taken the “field” out of field services, with...
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How mature is your remote support capability? Evaluate it with this Maturity Model
Contact Center
How mature is your remote support capability? Evaluate it with this Maturity Model
Using a Maturity Model for remote support capability can provide valuable information both about what may be missing in your...
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New survey: What do customers expect from service providers during COVID-19?
Customer Experience
New survey: What do customers expect from service providers during COVID-19?
With the pandemic’s restrictions and need for safety, enterprises face unprecedented operational challenges in their ability to deliver customer service....
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