TECHSEE BLOG
Your ultimate source for ideas and innovation around customer experience.
- All
- Artificial Intelligence
- Business Operations
- Company
- Contact Center
- Customer Experience
- Field Service
- Homebuilder
- IT
- Medical Device
- Partnerships
- Sales
- Uncategorized
Customer Effort Score (CES): Your Complete Guide to Earning One
What should take effort? Building a deck - yes. Saving for a down payment - yes. Earning a Master’s degree...
3 Ways to Improve your Customer Experience with Warm Transfers
"Good morning, you've reached Alice at Quality Insurance; how can I help you today?" You explain that you are following...
3 Observations From Field Service Medical 2022
If you or a family member relies on an at-home medical device, whether an insulin pump, hearing device, or a...
We Ate the Dog Food!
Well, not literally. It’s an expression used when employees, especially leadership, actually use their own products or services the same...
Five Strategies To Boost Customer Experience in Telecom
Customer service has always been important for building and maintaining a competitive edge in the telecom industry. That hasn't changed...
Customer Self-Service: Pros, Cons, Examples
Let's start with the bottom line – keeping customers satisfied is the key to a successful and profitable business. Customer...
First Call Resolution: Definition, Challenges, Best Practices
There is some good news on the customer service front. According to Microsoft’s Global State of Customer Service Report, 63%...
Augmented Reality (AR) Remote Assistance: Definition, Applications & Benefits
Remote assistance AR has gained immense popularity and is expected to continue evolving and seeing growth in 2022 and beyond,...
10 Innovative Ways Companies are Winning with AI Today
It seems like everywhere you look, AI is trending. Investors are throwing more money into AI startups than at any...
Understanding & Mitigating Call Center Attrition: Definition, Rate, Industry Benchmarks
Unprecedented levels of turnover are a sign of the times, and organizations are paying the price. Employees are leaving for...
How Computer Vision AI Facilitates 5G Rollout in the Telecom Industry
The next generation of wireless technology – 5G – promises to impact our lives by delivering a network that is...
2021: TechSee’s Year in Review
As 2021 comes to a close, TechSee takes a look back on a memorable year, as detailed in the ‘Year...
2022 Trends That Will Impact the Call Center Industry
In the last few years, the call center industry has been upended by a combination of new pandemic-driven ways of...
The True Remote IT Support Cost & How to Optimize this Necessary Expense
The pandemic has ushered in a new age of the remote workforce. Far from being a temporary phase, Stanford University...
The Benefits of Visual Assistance in the New Hybrid Field Service Model
The pandemic has transformed how field service is delivered, with the industry focused on servicing customers in the most efficient...
