TECHSEE BLOG

Our customers and employees live omnichannel lives. Our service needs to offer the best possible experience across every channel and...

The rising cost of diesel and gas are hitting the balance sheets of contractors and corporations around the world. This...

Customers expect better and faster pre and post purchase services. Whether they need help setting up a new device or...

Providing a digital, omnichannel customer experience is a clear imperative. Allowing customers the flexibility to digitally self-serve can dramatically increase...

TechSee, a next-generation visual customer assistance solution, and KDDI Evolva will start  providing a new contact center "Video Support Service"...

Like most American consumers, I had no reason to understand the complexities and challenges companies face implementing an efficient field...

How long would you wait patiently for your customer service request to be resolved? If you’re like 90% of consumers, the answer...

There are many numbers in the world of customer service – key performance indicators (KPIs) that individually or together provide...

There’s more than one reason for customer dissatisfaction – but basically, it boils down to understanding and meeting customer expectations....

In today’s age of customer-centric service, call centers must deliver quick answers, short hold times, and the ability to speak...

Contact centers are all about customer satisfaction, experience, and issue resolution. Automation is all about optimizing and improving processes and...

Customer churn in the age of information is a fact of life for every business in every industry. Customers have...

Increasing call center volumes are becoming a problem for companies worldwide. Customers are frustrated by wait times and are, therefore,...

Ever wonder how the human brain can compute distance? How far away is the highway exit, when exactly to step...

What should take effort? Building a deck - yes. Saving for a down payment - yes. Earning a Master’s degree...