Starting a support call center? Here's what you need to know to determine the best choice for your business
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Contents1 Why do customers leave bad reviews?2 How technology can help improve every part of the customer experience3 Gather feedback from your custom
A year ago we’ve looked at a group of companies that were leading the way in bots. Here is a look back at those companies to see what’s changed.
Millennials love chat! here are the ten rules your brand should never break when chatting with a millennial customer.
Top 12 tips for how to meet Millennials' unique set of needs when helping them with customer support questions
Learn why Visual Support works, providing better customer experience for less. Understand and harness the value of visual communication.
Servicing your customers is a tough job. On the one hand your customers deserve and demand the best possible service, using their preferred communicat