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Hello to “Hands-Off”: Visual Strategies for Contactless Service
Does this sound familiar? A customer calls the contact center with an urgent issue. His new coffee machine isn’t working...
Revolutionize Remote Maintenance and Repair with AR and Visual Technology
Augmented reality remote maintenance and repair solutions are becoming increasingly popular among field service organizations. These companies have long been...
Automated Field Service Scheduling: The Power of Computer Vision AI
Improving efficiency has become a priority for many field service organizations, and some are succeeding by harnessing the power of...
The Central Role of Computer Vision AI in Multiexperience
Customer experience (CX) is a space where innovative AI applications are being deployed at a rapid rate to deliver effortless,...
Computer Vision in Field Service: Empowering and Enabling Technicians
Even before COVID-19 disrupted the world, the introduction of Computer Vision into field service had begun to transform the industry....
How COVID-19 Changed Consumer Expectations of Service Delivery
Sam and Adele Turner, a retired couple, have noticed that their refrigerator is not working as it should. Yesterday, the...
5 Ways Visual Assistance Bridges the Knowledge Gap in Field Service
Today’s number one challenge in field service is the knowledge gap between Baby Boomer technicians – an aging workforce –...
How Field Service KPIs are Evolving in the New Normal
The COVID-19 pandemic has touched every area of life and field service organizations continue to be at the sharp end....
TechSee recognized in Gartner Cool Vendors for Computer Vision AI CRM Customer Service & Support 2020
Two years ago, we cracked open the champagne when Gartner named TechSee as a Cool Vendor in its CRM Customer...
Enhancing the Product Registration Process with Remote Visual Assistance
Product registration – the process of capturing new customers' information – enables brands to connect directly with consumers and engage...
Field Service Outsourcing Made Simple with Visual Technology
Field service outsourcing offers plenty of benefits, but it also presents major challenges. And during a crisis such as COVID-19,...
TechSee & Salesforce FSL for Field Technician Enablement: “The New Age of Human-Centric Service”
Many field service organizations have found FSL Salesforce to be an extremely valuable technology. Salesforce Field Service Lightning is a...
Redefining Customer Journeys: From Omnichannel To Multiexperience
The average U.S. household currently contains 11 connected devices, and as that number grows in the coming years, driven largely...
5 Key Considerations When Selecting Your Enterprise Remote Visual Support Solution for Field Service Technicians
Every company needs to continue providing uninterrupted service, even after the pandemic. Leading enterprises are recognizing more than ever the...
COVID-19 Best Practices for Ensuring Service Delivery
As the impact of the pandemic intensifies in a growing list of countries, leading enterprises are seeking out COVID-19 best...
