Slashing Agent Attrition in the Contact Center – Super-Agent Issue 3
With days filled with frustrated customers, confined to a cubicle and often on a low pay scale, it is inevitable that some agents will experience burnout. In fact, the average annual turnover rate for agents in US contact centers is 29%, with an average agent lifespan of less than 3.5 years. 60% of the turnover is due to agent resignation.
With these high agent attrition rates, contact centers need innovative solutions that will keep their agents satisfied and motivated, while still meeting their operational goals.. Equipped with the right tools, average agents can be transformed into superheroes using pioneering technologies that solve industry challenges.
Take a peek into the latest issue of Super-Agent:
The contact center is in trouble again. Demotivator has been using his evil powers to create stress, depression and lethargy in all contact center staff, resulting in one letter of resignation after another. The contact center is understaffed! Help!
It’s Super-Agent to the rescue! “Here I come to save the day…”
How does he do it?
Super-Agent brings autonomy, mastery and purpose to the role of a customer service agent:
He consolidates systems to a single screen…he automates repetitive tasks with RPA… and he implements smart routing to ensure that the right call goes to the right agent.
That’s not all! Using predictive analytics, he empowers agents to handle calls easier, and best of all, he gives them purpose by granting them the power of visual assistance so they can make a real difference to their company.
Can Super-Agent support YOUR Customer Service staff, while improving KPIs?
Find out more details about Super-Agent’s AI capabilities in this super-story. For your reading pleasure, we introduce “SUPER AGENT – Slashing Agent Attrition in Contact Centers”
Click here to download the latest edition of Super-Agent.