SUPER AGENT – Helping Chatbots Work Smarter
Customer Service centers have placed high hopes on chatbots, investing large sums in the technology’s automated ability to help customers help themselves. However, when the chatbot’s ability to interpret the customer’s phrases, nuances and complex reality is compromised, this limits the chatbot’s ability to help the customer solve the problem.
With the growing demand for an excellent customer experience, customer service centers need innovative solutions to help their chatbots perform better in order to meet their KPI goals and keep customers happy. With the right tools, chatbots can be transformed into superheroes that handle huge volumes of customer inquiries, while improving CX and reducing costs.
Take a peek into the latest issue of Super-Agent:
The contact center is at its wits end. They’ve invested billions in Boti the Chatbot, but Boti can’t understand the customers’ questions. Every time Boti misunderstands a customer, Confuser the Super-Villain gains in power and Boti further loses its intelligence. The customers are getting frustrated and the contact center is in trouble! Help!
It’s Super-Agent to the rescue! “Here I come to save the day…”
How does he do it?
Super-Agent escalates cases too difficult for Boti to handle to human agents, and allows Boti to learn from those answers, becoming smarter with every interaction. He uses advanced NLP algorithms to help Boti learn context, and sentiment analysis to help Boti identify the customer’s emotions.
That’s not all! Advanced dictionaries empower Boti to understand slang and sarcasm, and a cool voice interface allows customers to speak directly to Boti! But Super-Agent’s biggest feat is introducing visual technology, giving Boti the ultimate gift – the gift of vision.
By bringing computer vision powered by augmented reality powers, Super-Agent helps Boti see the problem, as a virtual agent. This visual communication leads to instant, clear understanding, and in the process builds confidence and reduces frustration. Visual engagement empowers the customer rather than escalating dissatisfaction.
Confuser is defeated! The enterprise is saved!
Can Super-Agent help automate YOUR Customer Service operations, handling high volumes while improving KPIs?
Find out more details about Boti’s capabilities in this super-story. For your reading pleasure, we introduce “SUPER AGENT – Helping Chatbots Work Smarter.”
Click here to download this short comic.