An in-depth analysis of the 3 Customer Service KPI that are dramatically affected by visual engagement: NPS, FCR and Truck Rolls.
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Using visual engagement with billing disputes, hastens the resolution, prevents escalations and improves call center KPIs.
Learn how Visual Support technology saved a PPV Customer Service center that was facing a major customer satisfaction crisis... in minutes
Implementing video-based visual insurance claims boosts CX and delivers a key advantage in today’s highly competitive insurance market
Contact centers around the world have the same goals – improve their level of service across KPIs while lowering their costs. And this has never b
As consumer demand for smart home technology continues its steady rise, and as competition for the largest slice of the market’s USD 53 billion* pie
Written by: Hagai Ben Avi Project Manager at TechSee I’ve always been aware of the influx of refugees to Europe, particularly from war-torn Syria bu
Call centers seek effective engagement strategies to build a better customer experience Improving the quality of customer-agent communication while ma
Learn why Visual Support works, providing better customer experience for less. Understand and harness the value of visual communication.