Company-wide technology rollout fuels Vodafone innovation by harnessing the power of visual engagement to boost their customer experience.
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An in-depth analysis of the 3 Customer Service KPI that are dramatically affected by visual engagement: NPS, FCR and Truck Rolls.
Using visual engagement with billing disputes, hastens the resolution, prevents escalations and improves call center KPIs.
Learn how Visual Support technology saved a PPV Customer Service center that was facing a major customer satisfaction crisis... in minutes
Implementing video-based visual insurance claims boosts CX and delivers a key advantage in today’s highly competitive insurance market.
Visual experiences are gaining traction within customer interactions, no Omnichannel is complete with out them.
Is Visual Support the new way forward for customer service? This article will look at why Visual Support is now more important than ever, and the huge
As consumer demand for smart home technology continues its steady rise, and as competition for the largest slice of the market’s USD 53 billion* pie
Written by: Hagai Ben Avi Project Manager at TechSee I’ve always been aware of the influx of refugees to Europe, particularly from war-torn Syria bu
Call centers seek effective engagement strategies to build a better customer experience Improving the quality of customer-agent communication while ma