Visual Automation: Boost Agent Productivity with Smart Eyes
Visual automation is now boosting agent productivity at the contact centers of tier 1 global groups. This new white paper deconstructs the technology.
Visual Engagement
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Insurance Claims Processing Powered by Computer Vision
Learn how to optimize insurance claims processing with computer vision.
Superagent and the Phenomenal Four Enhance Customer Experience in Telecoms
Superagent enlists the help of the Phenomenal 4 to complete his latest mission - saving a quad play CSP
Step up Customer Assistance with Live Video Support
Live video support use cases and examples of when to use face-to-face video chat support or live video interactive assistance.
How to solve customer billing and payment problems with visual engagement
Billing and payment issues are common customer service problems examples. Visual engagement empowers agents for faster issue resolution
Visual Engagement: A Power Tool for Contact Centers
An in-depth analysis of the 3 Customer Service KPI that are dramatically affected by visual engagement: NPS, FCR and Truck Rolls.
Billing Dispute? Try Visual Customer Service for Real-time Proof
Using visual engagement with billing disputes, hastens the resolution, prevents escalations and improves call center KPIs.
PPV Customer Service Case Study: Cable Company Avoids a TKO
Learn how Visual Support technology saved a PPV Customer Service center that was facing a major customer satisfaction crisis... in minutes
Visual Claims: The insurance process of the future
Implementing video-based visual insurance claims boosts CX and delivers a key advantage in today’s highly competitive insurance market
Visual OmniChannel – Give Customers the Experience They Crave
Visual experiences are gaining traction within customer interactions, no Omnichannel is complete with out them.
