Step up Customer Assistance with Live Video Support
Live video support use cases and examples of when to use face-to-face video chat support or live video interactive assistance.
Visual Engagement
How to solve customer billing and payment problems with visual engagement
Billing and payment issues are common customer service problems examples. Visual engagement empowers agents for faster issue resolution
How will Visual Engagement Impact Your Contact Center? The KPI Deep Dive
An in-depth analysis of the 3 Customer Service KPI that are dramatically affected by visual engagement: NPS, FCR and Truck Rolls.
Billing Dispute? Try Visual Customer Service for Real-time Proof
Using visual engagement with billing disputes, hastens the resolution, prevents escalations and improves call center KPIs.
PPV Customer Service Case Study: Cable Company Avoids a TKO
Learn how Visual Support technology saved a PPV Customer Service center that was facing a major customer satisfaction crisis... in minutes
Visual Claims: The insurance process of the future
Implementing video-based visual insurance claims boosts CX and delivers a key advantage in today’s highly competitive insurance market
Visual OmniChannel – Give Customers the Experience They Crave
Visual experiences are gaining traction within customer interactions, no Omnichannel is complete with out them.
Visual Support – The New Frontier of Holistic Customer Experience
Contact centers around the world have the same goals – improve their level of service across KPIs while lowering their costs. And this has never b
Visual Support, Visually Explained – An Infographic
As consumer demand for smart home technology continues its steady rise, and as competition for the largest slice of the market’s USD 53 billion* pie
Technical Support & The European Refugee Crisis – A Surprising Use Case
Written by: Hagai Ben Avi Project Manager at TechSee I’ve always been aware of the influx of refugees to Europe, particularly from war-torn Syria bu
