To mitigate the impact of crises such as natural disasters, epidemics and terror attacks, leading companies are adopting innovative remote assistance
Customers want to self install their new devices but most of them struggle - discover why remote Visual Assistance is the key to solving the problem.
A remote visual support solution improves CX, boosts contact center efficiency and slashes costs - here's how to select the right one for your company
World-leading companies improve all customer service KPIs with Visual Assistance - this white paper reveals how and why the technology delivers across
Live video support use cases and examples of when to use face-to-face video chat support or live video interactive assistance.
Billing and payment issues are common customer service problems examples. Visual engagement empowers agents for faster issue resolution
Company-wide technology rollout fuels Vodafone innovation by harnessing the power of visual engagement to boost their customer experience.
An in-depth analysis of the 3 Customer Service KPI that are dramatically affected by visual engagement: NPS, FCR and Truck Rolls.
Using visual engagement with billing disputes, hastens the resolution, prevents escalations and improves call center KPIs.
Learn how Visual Support technology saved a PPV Customer Service center that was facing a major customer satisfaction crisis... in minutes