To achieve a good Customer Effort Score, here's what you need to consider.
Visual automation is now boosting agent productivity at the contact centers of tier 1 global groups. This new white paper deconstructs the technology.
Learn how to optimize insurance claims processing with computer vision.
Live video support use cases and examples of when to use face-to-face video chat support or live video interactive assistance.
Billing and payment issues are common customer service problems examples. Visual engagement empowers agents for faster issue resolution
An in-depth analysis of the 3 Customer Service KPI that are dramatically affected by visual engagement: NPS, FCR and Truck Rolls.
Using visual engagement with billing disputes, hastens the resolution, prevents escalations and improves call center KPIs.
Learn how Visual Support technology saved a PPV Customer Service center that was facing a major customer satisfaction crisis... in minutes
Implementing video-based visual insurance claims boosts CX and delivers a key advantage in today’s highly competitive insurance market
Visual experiences are gaining traction within customer interactions, no Omnichannel is complete with out them.