Remote Visual Assistance enhances the product registration process and warranty management, increasing brand loyalty and post-sale revenue.
With COVID-19, field service outsourcing is increasingly prevalent. Overcome onboarding, training and CX challenges with visual technology
Leading companies are adopting innovative remote assistance technologies to mitigate the impact of crises such as the COVID-19 pandemic.
Customers want to self install their new devices but most of them struggle - discover why remote Visual Assistance is the key to solving the problem.
A remote visual support solution improves CX, boosts contact center efficiency and slashes costs - here's how to select the right one for your company
World-leading companies improve all customer service KPIs with Visual Assistance - this white paper reveals how and why the technology delivers across
Live video support use cases and examples of when to use face-to-face video chat support or live video interactive assistance.
Billing and payment issues are common customer service problems examples. Visual engagement empowers agents for faster issue resolution
Company-wide technology rollout fuels Vodafone innovation by harnessing the power of visual engagement to boost their customer experience.
An in-depth analysis of the 3 Customer Service KPI that are dramatically affected by visual engagement: NPS, FCR and Truck Rolls.