Visually Enhancing Agent Experience Creates Better CX
Agent experience is intrinsically linked to quality customer service. Discover why visual desktop tools are key to enhancing agent engagement and CX.
Visual Engagement
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What Is a Good Customer Effort Score and How Can You Earn One? The Complete Guide
To achieve a good Customer Effort Score, here's what you need to consider.
Visual Automation: Boost Agent Productivity with Smart Eyes
Visual automation is now boosting agent productivity at the contact centers of tier 1 global groups. This new white paper deconstructs the technology.
Insurance Claims Processing Powered by Computer Vision
Learn how to optimize insurance claims processing with computer vision.
Step up Customer Assistance with Live Video Support
Live video support use cases and examples of when to use face-to-face video chat support or live video interactive assistance.
How to solve customer billing and payment problems with visual engagement
Billing and payment issues are common customer service problems examples. Visual engagement empowers agents for faster issue resolution
Visual Engagement: A Power Tool for Contact Centers
An in-depth analysis of the 3 Customer Service KPI that are dramatically affected by visual engagement: NPS, FCR and Truck Rolls.
Billing Dispute? Try Visual Customer Service for Real-time Proof
Using visual engagement with billing disputes, hastens the resolution, prevents escalations and improves call center KPIs.
PPV Customer Service Case Study: Cable Company Avoids a TKO
Learn how Visual Support technology saved a PPV Customer Service center that was facing a major customer satisfaction crisis... in minutes
Visual Claims: The insurance process of the future
Implementing video-based visual insurance claims boosts CX and delivers a key advantage in today’s highly competitive insurance market.
