To achieve a good Customer Effort Score, here's what you need to consider.
Visual automation is now boosting agent productivity at the contact centers of tier 1 global groups. This new white paper deconstructs the technology.
Learn how to optimize insurance claims processing with computer vision.
Superagent enlists the help of the Phenomenal 4 to complete his latest mission - saving a quad play CSP
Live video support use cases and examples of when to use face-to-face video chat support or live video interactive assistance.
Billing and payment issues are common customer service problems examples. Visual engagement empowers agents for faster issue resolution
An in-depth analysis of the 3 Customer Service KPI that are dramatically affected by visual engagement: NPS, FCR and Truck Rolls.
Using visual engagement with billing disputes, hastens the resolution, prevents escalations and improves call center KPIs.
Learn how Visual Support technology saved a PPV Customer Service center that was facing a major customer satisfaction crisis... in minutes
Implementing video-based visual insurance claims boosts CX and delivers a key advantage in today’s highly competitive insurance market