Smart home market analysis shows adoption is slower than anticipated. Learn the reasons why and the steps needed to overcome these barriers.
Support of Things
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Best practices from supporting home coffee machines over the last decade are a good indicator of the future support needs for smart home devices
Learn about the Support of Things and why your business needs it to succeed in our increasingly connected, and customer-centric, world
The contact center outsourcing business is shifting and leading BPOs have to stay ahead of the curve to maintain and grow their market position.
On a recent visit to a customer’s contact center, I got a reminder of the effect of Support of Things (SoT) technology on the future of smart homes.
The fight for the smart home Analysts disagree about the estimated value of the smart home market over the next decade, but all agree on its ex
What used to be thought of as science fiction has come to fruition in today’s world thanks to the technological advancements of the last 25 years. T
IOT is here, and growing in popularity. It hasn’t reach mass markets yet, but that is just a question of time. Probably not much time. Business Insi
For the last year we’ve been working with large enterprises to improve their customer support. The demand for customer support is expected to