Next Issue Avoidance is a key element of low-effort customer service - here's how to preempt follow-up calls to deliver exceptional experience.
There are three types of churning customer - the Dissatisfied, the Vulnerable and the Disengaged. Meet them here and discover how to keep them loyal.
Churn rates are spiraling out of control across multiple industries and shoddy customer service is one of the main culprits - dig deeper here.
Computer Vision applications are transforming the world, from industry and warfare to healthcare and customer experience. Discover the new reality.
Dealing with Point of Sale downtime effectively is how retailers prevent crises turning into catastrophes - here's what you need to know.
Effortless experience is the key driver of customer loyalty. Steer clear of these 10 call center mistakes and you'll deliver frictionless service.
These 12 true-life customer service success stories prove that an agent having eyes on the issue is the fastest and most effective way to solve it.