To provide best-in-class Millennial customer service, companies must understand the demographic’s unique habits as well as their tech preferences.
Customer Service Trends
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Digital Twin example of how strengthening the physical-virtual bond can have a transformative impact on the customer support domain
With the service recovery paradox, brands can take steps to ensure that even the worst service failures transform into a positive CX.
The on-demand economy has given rise to work from home customer service jobs, which benefits the enterprise, agents and customers