Drive ROI by aligning business objectives, infrastructure and technologies to best improve your call center's customer experience strategy.
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To provide best-in-class Millennial customer service, companies must understand the demographic’s unique habits as well as their tech preferences.
Visual engagement tools improve the sales process through personalization and deliver a customer experience that is both fun and efficient
New field service technologies are enabling B2C organizations to provide better customer support and an enhanced consumer experience.
The following 3 true stories show how incorporating visual engagement helped resolve customer issues, by focusing on the customer's needs.
Find out why it's beneficial for insurance companies to take steps to incorporate visual technology for shortening the life cycles of claims
Brands recognize the game-changing benefits of a mobile-based augmented reality customer experience across the entire customer journey.
With the service recovery paradox, brands can take steps to ensure that even the worst service failures transform into a positive CX.
Smart home market analysis shows adoption is slower than anticipated. Learn the reasons why and the steps needed to overcome these barriers.
IoT support services present big opportunities but also great challenges. Find out how SoT companies meet those challenges.