How To Calculate The True Cost Of a Truck Roll
How much is each technician dispatch costing you? Learn about four hidden costs you may not have thought of.
Customer Experience
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7 New Technologies to Improve Customer Service in 2021
Delivering fantastic service is more important than ever! Explore 7 new technologies to improve customer service in 2021.
The Gig Economy is Paving the Way for Agile Customer Service
TechSee describes the new phenomenon of GigCX workers. Why are call centers increasingly hiring freelance customer service experts?
Need Mo’ Money? Customer Service can Help using the Power of Vision
Forget the sales team. Learn how visual assistance helps a company make more money through field service, contact centers and self service.
5 Technologies that help your Customer Service Team drive more Sales
Customer service departments: cost centers that resolve issues, or profit centers that grow revenue? Learn the secrets of success!
After UK Coronavirus Lockdown #3, Will Remote Contactless Customer Support be Here to Stay?
With the number of new daily confirmed cases of COVID-19 in the UK exceeding 60,000, the country has officially entered its third national Coronavirus
The Start of a New Era: How Service Leaders are Preparing for COVID-19 Vaccine Rollout
Service leaders must think of the COVID-19 vaccine rollout implications from the perspectives of employees, customers, & company operations.
Technical Reps or Agent Techs? The inter-changing roles of technical support and customer service
What happens when customer support agents become technicians, and the technical support team interact with customers more?
New survey: What do customers expect from service providers during COVID-19?
A new survey shows changing customer expectations about service delivery during COVID-19 and the emerging role remote support is playing.
5 Reasons Why your Field Service Performance Metrics should include Customer Effort Score
Learn five reasons why customer effort score (CES) is emerging as a key field service performance metric necessary to drive success.
