When CX professionals create customer journey maps, it's frontline contact center agents who can provide the most valuable insights.
Effortless customer experience is the name of the game for leading companies - discover why it matters and how you can drive long-term loyalty.
This survey unpacks the NFF returns problem, why more consumers are sending back non-defective electronics and how companies can address the issue.
Get the inside track on how Comcast, BT, Verizon, Vodafone and T-Mobile set out to improve customer experience in telecoms.
Gain a deep understanding of what NPS is, how it is calculated, and what it really says about how customers view your company.
2019 is set to be a pivot year for CX initiatives. Check out the 5 trends set to define Next-Gen Customer Experience in 2019
Computer vision has become a key to personalizing the customer experience in sales and commerce, marketing and customer service.
A list of the hottest Smart Home events on the 2019 CES schedule, as well as the most promising CES Smart Home startups not to be missed.
To improve your call center customer experience strategy in 2019, drive ROI by aligning business objectives, infrastructure and technologies
To provide best-in-class Millennial customer service, companies must understand the demographic’s unique habits as well as their tech preferences.