With the number of new daily confirmed cases of COVID-19 in the UK exceeding 60,000, the country has officially entered its third national Coronavirus
Service leaders must think of the COVID-19 vaccine rollout implications from the perspectives of employees, customers, & company operations.
What happens when customer support agents become technicians, and the technical support team interact with customers more?
A new survey shows changing customer expectations about service delivery during COVID-19 and the emerging role remote support is playing.
Learn five reasons why customer effort score (CES) is emerging as a key field service performance metric necessary to drive success.
Find out how property management organizations are leveraging remote support to enhance tenant experience as part of multiexperience journeys.
To compete in the new normal, service organizations recognize that providing contactless service drives effortless customer experience.
Survey results reveal consumer attitudes to service delivery during COVID-19, and the emerging role of visual assistance post-pandemic.
NTF No Trouble Found product returns are a multi-billion dollar problem for retailers but a technological solution has emerged to stop the bleeding.
Churn is a huge problem for telecoms. Here are several customer retention strategies including one of the most effective solutions.