Survey results reveal consumer attitudes to service delivery during COVID-19, and the emerging role of visual assistance post-pandemic.
NTF No Trouble Found product returns are a multi-billion dollar problem for retailers but a technological solution has emerged to stop the bleeding.
Churn is a huge problem for telecoms. Here are several customer retention strategies including one of the most effective solutions.
Discover the key customer service trends for 2020 and the decade ahead and learn why the top tools will be as intuitive as they are innovative.
Utility customer experience needs to improve and reducing effort is the key to generating long-term loyalty - read up on how companies can go about it
Smart home experience needs to be simpler, more streamlined and focus on visual self-service channels, according to the results of a TechSee survey.
There are three types of churning customer - the Dissatisfied, the Vulnerable and the Disengaged. Meet them here and discover how to keep them loyal.
Churn rates are spiraling out of control across multiple industries and shoddy customer service is one of the main culprits - dig deeper here.
Above all, consumers want their expectations met - here's how to craft a consistent customer experience strategy and win long-term loyalty.
When CX professionals create customer journey maps, it's frontline contact center agents who can provide the most valuable insights.