Customer Experience

Feb 26, 2019

Superagent and the Phenomenal Four Enhance Customer Experience in Telecoms

Superagent enlists the help of the Phenomenal 4 to complete his latest mission - saving a quad play CSP

Feb 6, 2019

2019 is set to be a pivot year for CX initiatives. Check out the 5 trends set to define Next-Gen Customer Experience in 2019

Jan 29, 2019

Computer vision has become a key to personalizing the customer experience in sales and commerce, marketing and customer service.

Jan 2, 2019

A list of the hottest Smart Home events on the 2019 CES schedule, as well as the most promising CES Smart Home startups not to be missed.

Dec 11, 2018

To improve your call center customer experience strategy in 2019, drive ROI by aligning business objectives, infrastructure and technologies

Oct 9, 2018

To provide best-in-class Millennial customer service, companies must understand the demographic’s unique habits as well as their tech preferences.

Aug 7, 2018

Visual engagement tools improve the sales process through personalization and deliver a customer experience that is both fun and efficient

Jul 31, 2018

4 field service technology that enable better customer communications, time savings, feedback requests and remote technician support.

Jul 24, 2018

Building a customer centric culture in an enterprise starts with true service excellence: 3 true stories from the trenches to illustrate.

Jul 10, 2018

Visual claims deliver real value and competitive advantage to insurers by providing a one touch claims process within minutes.