Tenant Experience and Remote Support: How Property Management Organizations are Transforming Service
Find out how property management organizations are leveraging remote support to enhance tenant experience as part of multiexperience journeys.
Customer Experience
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How to Deliver Effortless Experience in the New Normal with Contactless Service
To compete in the new normal, service organizations recognize that providing contactless service drives effortless customer experience.
Survey: COVID-19 has Changed Consumer Expectations of Service Delivery
Survey results reveal consumer attitudes to service delivery during COVID-19, and the emerging role of visual assistance post-pandemic.
NTF No Trouble Found Returns: a Supermassive Black Hole for Retailers
NTF No Trouble Found product returns are a multi-billion dollar problem for retailers but a technological solution has emerged to stop the bleeding.
Customer Retention Strategies in the Telecom Industry
Churn is a huge problem for telecoms. Here are several customer retention strategies including one of the most effective solutions.
Customer Service Trends 2020
Discover the key customer service trends for 2020 and the decade ahead and learn why the top tools will be as intuitive as they are innovative.
Utility Customer Experience: Why Suppliers Need to Make it Effortless
Utility customer experience needs to improve and reducing effort is the key to generating long-term loyalty - read up on how companies can go about it
Smart Home Experience should be Simpler – Consumer Survey
Smart home experience needs to be simpler, more streamlined and focus on visual self-service channels, according to the results of a TechSee survey.
Customer retention rates depend on understanding these 3 personas
There are three types of churning customer - the Dissatisfied, the Vulnerable and the Disengaged. Meet them here and discover how to keep them loyal.
Crash and Churn: survey reveals the customer service fails that cause attrition
Churn rates are spiraling out of control across multiple industries and shoddy customer service is one of the main culprits - dig deeper here.
