Customer Experience

Aug 7, 2019

4 Ways Agents Can Help Create the Ideal Customer Journey Map

When CX professionals create customer journey maps, it's frontline contact center agents who can provide the most valuable insights.

Jul 29, 2019

Effortless customer experience is the name of the game for leading companies - discover why it matters and how you can drive long-term loyalty.

May 7, 2019

This survey unpacks the NFF returns problem, why more consumers are sending back non-defective electronics and how companies can address the issue.

Apr 10, 2019

Get the inside track on how Comcast, BT, Verizon, Vodafone and T-Mobile set out to improve customer experience in telecoms.

Mar 27, 2019

Gain a deep understanding of what NPS is, how it is calculated, and what it really says about how customers view your company.

Feb 6, 2019

2019 is set to be a pivot year for CX initiatives. Check out the 5 trends set to define Next-Gen Customer Experience in 2019

Jan 29, 2019

Computer vision has become a key to personalizing the customer experience in sales and commerce, marketing and customer service.

Jan 2, 2019

A list of the hottest Smart Home events on the 2019 CES schedule, as well as the most promising CES Smart Home startups not to be missed.

May 21, 2019

To improve your call center customer experience strategy in 2019, drive ROI by aligning business objectives, infrastructure and technologies

Dec 18, 2018

To provide best-in-class Millennial customer service, companies must understand the demographic’s unique habits as well as their tech preferences.