Customer Experience

Jan 2, 2019

CES 2019 – Don’t miss the latest innovations and thinking in the Smart Home realm

A list of the hottest Smart Home events on the 2019 CES schedule, as well as the most promising CES Smart Home startups not to be missed.

Dec 11, 2018

To improve your call center customer experience strategy in 2019, drive ROI by aligning business objectives, infrastructure and technologies

Oct 9, 2018

To provide best-in-class Millennial customer service, companies must understand the demographic’s unique habits as well as their tech preferences.

Aug 7, 2018

Visual engagement tools improve the sales process through personalization and deliver a customer experience that is both fun and efficient

Jul 31, 2018

4 field service technology that enable better customer communications, time savings, feedback requests and remote technician support.

Jul 24, 2018

Building a customer centric culture in an enterprise starts with true service excellence: 3 true stories from the trenches to illustrate.

Jul 10, 2018

Visual claims deliver real value and competitive advantage to insurers by providing a one touch claims process within minutes.

Jun 12, 2018

Brands recognize the game-changing benefits of a mobile-based augmented reality customer experience across the entire customer journey.

May 22, 2018

With the service recovery paradox, brands can take steps to ensure that even the worst service failures transform into a positive CX.

May 15, 2018

Smart home market analysis shows adoption is slower than anticipated. Learn the reasons why and the steps needed to overcome these barriers.