Forget the sales team. Learn how visual assistance helps a company make more money through field service, contact centers and self service.
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Customer service departments: cost centers that resolve issues, or profit centers that grow revenue? Learn the secrets of success!
With the number of new daily confirmed cases of COVID-19 in the UK exceeding 60,000, the country has officially entered its third national Coronavirus
Service leaders must think of the COVID-19 vaccine rollout implications from the perspectives of employees, customers, & company operations.
What happens when customer support agents become technicians, and the technical support team interact with customers more?
A new survey shows changing customer expectations about service delivery during COVID-19 and the emerging role remote support is playing.
Learn five reasons why customer effort score (CES) is emerging as a key field service performance metric necessary to drive success.
Find out how property management organizations are leveraging remote support to enhance tenant experience as part of multiexperience journeys.
To compete in the new normal, service organizations recognize that providing contactless service drives effortless customer experience.
Survey results reveal consumer attitudes to service delivery during COVID-19, and the emerging role of visual assistance post-pandemic.