Read up on how visual cross-functional collaboration between field technicians and contact center reps enhances customer service.
Contact Center Innovation
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Call center agent utilization is a core metric - here's how visual tools help to strike a balance between productivity and staff satisfaction.
Read how incorporating visual assistance plus more, can lead to an effective WFH call center business continuity plan.
Pool the skills and experience of your top technicians into a visual tribal knowledge base to increase customer satisfaction and profit.
Find out why visual assistance is the solution to eliminating call center agent's frustrations and boosting job satisfaction
With customers choosing self-service for simple issues, agents need AI-powered call center automation to handle more complex interactions.
Successful call center agents offer customers more than a friendly ear; they take control of every situation because they share one personality type.
The last thing customers want is to hold while an agent finds the right information. That's where the visual contact center knowledge base comes in.
This Halloween, take on the contact center monsters that terrify your agents and lead directly to attrition.
Next Issue Avoidance is a key element of low-effort customer service - how to pre-empt follow-up calls to deliver exceptional experience.