These 12 true-life customer service success stories prove that an agent having eyes on the issue is the fastest and most effective way to solve it.
Contact Center Innovation
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World-leading companies improve all customer service KPIs with Visual Assistance - this white paper reveals how and why the technology delivers across
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In the age of self-service, enterprises must adapt their KPI approach to customer service success in order to reflect the new reality.
Virtual Employee Assistants are about to redefine contact center careers - get the inside track on the technologies shaping this revolution.