With customers choosing self-service for simple issues, agents need AI-powered call center automation to handle more complex interactions.
Contact Center Innovation
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Successful call center agents offer customers more than a friendly ear; they take control of every situation because they share one personality type.
The last thing customers want is to hold while an agent finds the right information. That's where the visual contact center knowledge base comes in.
This Halloween, take on the contact center monsters that terrify your agents and lead directly to attrition.
Next Issue Avoidance is a key element of low-effort customer service - here's how to preempt follow-up calls to deliver exceptional experience.
Creating a collaborative contact center culture is the key to improved agent performance and superior service delivery - here's what you need to know.
Bring yourself up to speed on why After Call Work is more important than ever and how you can ensure that your agents complete it more effectively.
The contact center industry is changing, as AI and cloud technologies create new possibilities for remote working and big savings for enterprises.
These 12 true-life customer service success stories prove that an agent having eyes on the issue is the fastest and most effective way to solve it.
Insurance Comic: Superagent saves a company’s market share by introducing visual claims and computer vision to speed up the claim life cycle.