Call Center Automation Depends on Collaborative AI
With customers choosing self-service for simple issues, agents need AI-powered call center automation to handle more complex interactions.
Contact Center Innovation
Thanks for subscribing
Successful Call Center Agents Share This Personality Type
Successful call center agents offer customers more than a friendly ear; they take control of every situation because they share one personality type.
Why Your Contact Center Knowledge Base Needs to be Visual
The last thing customers want is to hold while an agent finds the right information. That's where the visual contact center knowledge base comes in.
Halloween Horrors: Monsters that Cause Call Center Attrition
This Halloween, take on the contact center monsters that terrify your agents and lead directly to attrition.
Next Issue Avoidance – How contact centers can preempt follow-up calls
Next Issue Avoidance is a key element of low-effort customer service - here's how to preempt follow-up calls to deliver exceptional experience.
Creating a collaborative contact center culture
Creating a collaborative contact center culture is the key to improved agent performance and superior service delivery - here's what you need to know.
After Call Work – Why it Matters and How to Ensure it’s Done Right
Bring yourself up to speed on why After Call Work is more important than ever and how you can ensure that your agents complete it more effectively.
The Contact Center of the Future in the Distributed Workforce Era
The contact center industry is changing, as AI and cloud technologies create new possibilities for remote working and big savings for enterprises.
Customer Service Success Stories: Visual Assistance Saves the Day
These 12 true-life customer service success stories prove that an agent having eyes on the issue is the fastest and most effective way to solve it.
Superagent – The Hero of Innovation Liberates the Insurance Claim Life Cycle
Insurance Comic: Superagent saves a company’s market share by introducing visual claims and computer vision to speed up the claim life cycle.
