This Halloween, take on the contact center monsters that terrify your agents and lead directly to attrition.
Next Issue Avoidance is a key element of low-effort customer service - here's how to preempt follow-up calls to deliver exceptional experience.
Creating a collaborative contact center culture is the key to improved agent performance and superior service delivery - here's what you need to know.
Bring yourself up to speed on why After Call Work is more important than ever and how you can ensure that your agents complete it more effectively.
The contact center industry is changing, as AI and cloud technologies create new possibilities for remote working and big savings for enterprises.
These 12 true-life customer service success stories prove that an agent having eyes on the issue is the fastest and most effective way to solve it.
Insurance Comic: Superagent saves a company’s market share by introducing visual claims and computer vision to speed up the claim life cycle.
World-leading companies improve all customer service KPIs with Visual Assistance - this white paper reveals how and why the technology delivers across
Call center training time drops dramatically with these 7 standout technologies - get to grips with them all right here.
Read up on the call deflection strategies top companies use to reduce contact center volume, enhance efficiency and add value to customer experience.