It's Christmas time! And Super-Agent uses the power of AR and computer vision to save the Christmas sales season
Contact Center Innovation
Replace traditional KPIs with holistic measurement of alternatives to average call handling time, customer satisfaction and call outcomes.
Super-Agent comic: Superhero uses AI powers and visual assistance to save Customer Service from high agent attrition.
Computer vision brings value to decision support systems in call/chat centers, delivering the positive customer experience so critical to success.
Integrating visual assistance within IVR shortens waiting times and AHT, reduces call center volume and enhances customer satisfaction
The 5 hottest trends in the co browsing domain can deliver a competitive advantage to CSP customer service organizations.
Learn how some of the world’s leading BPOs have turned the threat of a new BPO technology trend into a strategic secret weapon.
Implementing innovative customer retention solutions will enhance the customer experience -- increasing NPS scores and decreasing churn
The on-demand economy has given rise to work from home customer service jobs, which benefits the enterprise, agents and customers
We’ve compiled a list of the 5 hottest Mobile World Congress 2018 trends in customer service technology. Check out these top exhibitors.