The Contact Center of the Future in the Distributed Workforce Era
The contact center industry is changing, as AI and cloud technologies create new possibilities for remote working and big savings for enterprises.
Contact Center Innovation
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Customer Service Success Stories: Visual Assistance Saves the Day
These 12 true-life customer service success stories prove that an agent having eyes on the issue is the fastest and most effective way to solve it.
Superagent – The Hero of Innovation Liberates the Insurance Claim Life Cycle
Insurance Comic: Superagent saves a company’s market share by introducing visual claims and computer vision to speed up the claim life cycle.
New Data Reveals How Critical Customer Service KPIs are Enhanced by Visual Assistance Technology
World-leading companies improve all customer service KPIs with Visual Assistance - this white paper reveals how and why the technology delivers across
7 Technologies that Transform your Call Center Training Process
Call center training time drops dramatically with these 7 standout technologies - get to grips with them all right here.
Call Deflection strategies in the age of self-service
Read up on the call deflection strategies top companies use to reduce contact center volume, enhance efficiency and add value to customer experience.
Will Emotion Detection Change Customer Experience Forever?
Is emotion detection the key to creating a compelling customer experience? Learn about this technology and its applications for businesses.
Improve AHT: here’s how top contact center decision makers do it
Improve AHT in your contact center - here's a rundown of the technologies deployed by leading companies.
Call Center Culture of Excellence – How to Build it
Read up on how companies like AT&T and Vodafone are building a call center culture of excellence through fresh thinking and new technologies.
New KPI Metrics in the Era of Self Service
In the age of self-service, enterprises must adapt their KPI approach to customer service success in order to reflect the new reality.
