6 Pain Points Faced by Gig Customer Service and How Vision Can Solve Them
As gig customer service becomes increasingly popular, there are several issues to overcome. Learn how one technology can solve them all.
Contact Center Innovation
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Seeing is believing: Why contact centers must embark on the journey towards Visual Transformation
The challenges faced by customer service are higher than ever, and the key to this is through a visual transformation in contact centers.
AI in Call Centers: Top innovations for 2021
Dive into five different areas where AI in call centers can make a big impact. Will AI replace call center agents?
Customer service trends for 2021: Top analyst predictions
TechSee presents the five key customer service trends in 2021. Is your company set up for success?
5 Proven Ways to Make your Contact Center RPA Successful
5 tips to ensure your contact center RPA will deliver results in terms of efficiency, agent and customer satisfaction, and cost savings.
6 Habits of Organizations with Successful Remote Support
Discover how these advanced remote support practices can enable your business to survive in today’s ever-changing environment.
How mature is your remote support capability? Evaluate it with this Maturity Model
The path to remote support is long-term and multi-phased. Use this Maturity Model to evaluate your remote support capability.
Tried and true techniques for optimizing costs in your call center
Learn the best call center cost reduction strategies, including ideas to reduce call volume, resolve issues faster, and optimize staffing.
Tactics for Remote Employee Engagement: How to Motivate Your WFH Contact Center Staff
How can you enable WFH agents to perform at their best? Fostering a culture of collaboration is one of 5 easy to implement ideas presented here.
Multiexperience: Where the Customer Journey and Employee Journey Converge
Learn how multiexperience recognizes the importance of the employee journey and how enhancing it reduces customer effort.
