The contact center industry is changing, as AI and cloud technologies create new possibilities for remote working and big savings for enterprises.
These 12 true-life customer service success stories prove that an agent having eyes on the issue is the fastest and most effective way to solve it.
Insurance Comic: Superagent saves a company’s market share by introducing visual claims and computer vision to speed up the claim life cycle.
World-leading companies improve all customer service KPIs with Visual Assistance - this white paper reveals how and why the technology delivers across
Call center training time drops dramatically with these 7 standout technologies - get to grips with them all right here.
Read up on the call deflection strategies top companies use to reduce contact center volume, enhance efficiency and add value to customer experience.
Is emotion detection the key to creating a compelling customer experience? Learn about this technology and its applications for businesses.
Improve AHT in your contact center - here's a rundown of the technologies deployed by leading companies.
Read up on how companies like AT&T and Vodafone are building a call center culture of excellence through fresh thinking and new technologies.
In the age of self-service, enterprises must adapt their KPI approach to customer service success in order to reflect the new reality.