As gig customer service becomes increasingly popular, there are several issues to overcome. Learn how one technology can solve them all.
Contact Center Innovation
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The challenges faced by customer service are higher than ever, and the key to this is through a visual transformation in contact centers.
Dive into five different areas where AI in call centers can make a big impact. Will AI replace call center agents?
TechSee presents the five key customer service trends in 2021. Is your company set up for success?
5 tips to ensure your contact center RPA will deliver results in terms of efficiency, agent and customer satisfaction, and cost savings.
Discover how these advanced remote support practices can enable your business to survive in today’s ever-changing environment.
The path to remote support is long-term and multi-phased. Use this Maturity Model to evaluate your remote support capability.
Learn the best call center cost reduction strategies, including ideas to reduce call volume, resolve issues faster, and optimize staffing.
How can you enable WFH agents to perform at their best? Fostering a culture of collaboration is one of 5 easy to implement ideas presented here.
Learn how multiexperience recognizes the importance of the employee journey and how enhancing it reduces customer effort.