In the age of self-service, enterprises must adapt their KPI approach to customer service success in order to reflect the new reality.
Contact Center Innovation
Virtual Employee Assistants are about to redefine contact center careers - get the inside track on the technologies shaping this revolution.
Superagent enlists the help of the Phenomenal 4 to complete his latest mission - saving a quad play CSP
It's Christmas time! And Super-Agent uses the power of AR and computer vision to save the Christmas sales season
Replace traditional KPIs with holistic measurement of alternatives to average call handling time, customer satisfaction and call outcomes.
Super-Agent comic: Superhero uses AI powers and visual assistance to save Customer Service from high agent attrition.
Computer vision brings value to decision support systems in call/chat centers, delivering the positive customer experience so critical to success.
Integrating visual assistance within IVR shortens waiting times and AHT, reduces call center volume and enhances customer satisfaction
The 5 hottest trends in the co browsing domain can deliver a competitive advantage to CSP customer service organizations.
Learn how some of the world’s leading BPOs have turned the threat of a new BPO technology trend into a strategic secret weapon.