Customer service trends for 2021: Top analyst predictions
TechSee presents the five key customer service trends in 2021. Is your company set up for success?
Contact Center Innovation
Thanks for subscribing
5 Proven Ways to Make your Contact Center RPA Successful
5 tips to ensure your contact center RPA will deliver results in terms of efficiency, agent and customer satisfaction, and cost savings.
6 Habits of Organizations with Successful Remote Support
Discover how these advanced remote support practices can enable your business to survive in today’s ever-changing environment.
How mature is your remote support capability? Evaluate it with this Maturity Model
The path to remote support is long-term and multi-phased. Use this Maturity Model to evaluate your remote support capability.
Tried and true techniques for optimizing costs in your call center
Learn the best call center cost reduction strategies, including ideas to reduce call volume, resolve issues faster, and optimize staffing.
How to Motivate Your WFH Contact Center staff – Tactics for Remote Employee Engagement
With a sudden shift to WFH, companies need innovative tactics for engaging and motivating remote contact center teams.
Multiexperience: Where the Customer Journey and Employee Journey Converge
Learn how multiexperience recognizes the importance of the employee journey and how enhancing it reduces customer effort.
Truth in Teamwork: How Cross-functional Collaboration Drives Remote Resolutions
Read up on how visual cross-functional collaboration between field technicians and contact center reps enhances customer service.
Call Center Agent Utilization – Achieving Optimum Efficiency with Visual Tools
Call center agent utilization is a core metric - here's how visual tools help to strike a balance between productivity and staff satisfaction.
Shifting your contact center to Work from Home as part of your business continuity plan
A call center business continuity plan must allow agents to work from home while maintaining customer service excellence - here's how to build one.
