Contact Center Innovation

Sep 6, 2020

How to Motivate Your WFH Contact Center staff – Tactics for Remote Employee Engagement

With a sudden shift to WFH, companies need innovative tactics for engaging and motivating remote contact center teams.

Sep 6, 2020

Learn how multiexperience recognizes the importance of the employee journey and how enhancing it reduces customer effort.

Sep 6, 2020

Read up on how visual cross-functional collaboration between field technicians and contact center reps enhances customer service.

Aug 31, 2020

Call center agent utilization is a core metric - here's how visual tools help to strike a balance between productivity and employee satisfaction.

Mar 29, 2020

A call center business continuity plan must allow agents to work from home while maintaining customer service excellence - here's how to build one.

Jul 14, 2020

Pool the skills and experience of your top technicians into a visual tribal knowledge base to increase customer satisfaction and profit.

Aug 28, 2020

Agent experience is intrinsically linked to quality customer service. Discover why visual desktop tools are key to enhancing agent engagement and CX.

Aug 28, 2020

With customers choosing self-service for simple issues, agents need AI-powered call center automation to handle more complex interactions.

Mar 16, 2020

Successful call center agents offer customers more than a friendly ear; they take control of every situation because they share one personality type.

Mar 16, 2020

The last thing customers want is to hold while an agent finds the right information. That's where the visual contact center knowledge base comes in.