Customer Service Trends 2020
Discover the key customer service trends for 2020 and the decade ahead and learn why the top tools will be as intuitive as they are innovative.
AI in Customer Service
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How to reduce call center volume with Computer Vision AI
Leading enterprises have long grappled with the question of how to reduce call center volume. Computer Vision-powered Call Deflection is the answer.
Steering the Shift to Conversational IVR
Creating conversational IVR means evolving legacy systems to deliver effortless experience - here's how how to achieve the transformation.
Smart Home Support – 4 Key Technologies to Simplify Service
Get to grips with the 4 core technologies that simplify Smart Home support and deliver standout self service.
5 Steps Toward a Successful Self-Service Strategy
Get to grips with the five core principles that are crucial for creating a self-service strategy that cuts customer effort and builds true loyalty.
Customer Self Service – What the Future Holds
Explore the future of customer self service and discover why all-seeing virtual assistants will soon change the game for both consumers and companies.
AI Proof of Concept Fails in Customer Service: 4 Lessons Learned
85% of AI Proofs of Concept don't work out. Learn 4 common mistakes to avoid when developing an AI Proof of Concept for customer service.
16 Examples of AI in Customer Service
Explore 16 AI customer service technologies that improve companies’ customer-facing interactions and enhance their internal processes.
Can IoT Predictive Maintenance Transform the B2C Field?
IoT predictive maintenance technology makes proactive customer assistance possible. How will this impact customer experience?
Computer Vision AI: The Secret of Successful Contact Centers
As the capabilities of Computer Vision AI grow, contact centers are finding innovative ways to improve customer service delivery.
