With the proliferation of smart devices, B2C suppliers are applying B2B predictive maintenance principles to provide proactive customer assistance.
Computer Vision AI enables contact centers to deliver standout service. This article unpacks the science that makes it all happen.
Superagent enlists the help of the Phenomenal 4 to complete his latest mission - saving a quad play CSP
It’s all about AI-powered self-service innovation - we preview the top sessions and exhibitors at MWC Barcelona 2019
We look at how crowdsourcing the expertise of contact center agents creates autonomous self service platforms
In the latest comic, Super-Agent saves Customer Service by using AI technologies to help the chatbot perform better.
Artificial intelligence applications in the telecommunications industry help optimize infrastructure and deliver an enhanced CX
Examples of how companies in all industries are using AI innovations to deliver mass personalization of the customer service experience.
Onboarding smart devices made simple for the consumer, and cost-effective for the enterprise, See the latest Onboarding solutions.
A featured article by our CTO Ronen Rozenberg about the great potential of visual bots and what it will take to get there.