AI in Customer Service

Aug 20, 2019

4 Lessons from AI Proof of Concept Failures in Customer Service

An effective AI Proof of Concept enables a company to avoid a costly and embarrassing Customer Service fail - learn these 4 lessons and get it right.

Jun 25, 2019

Discover why these AI Customer Service technologies are reinventing consumer experience and contact center operations

Jun 27, 2019

With the proliferation of smart devices, B2C suppliers are applying B2B predictive maintenance principles to provide proactive customer assistance.

May 15, 2019

Computer Vision AI enables contact centers to deliver standout service. This article unpacks the science that makes it all happen.

Feb 19, 2019

It’s all about AI-powered self-service innovation - we preview the top sessions and exhibitors at MWC Barcelona 2019

Jul 22, 2019

We look at how crowdsourcing the expertise of contact center agents creates autonomous self service platforms

Dec 18, 2018

In the latest comic, Super-Agent saves Customer Service by using AI technologies to help the chatbot perform better.

Jul 1, 2019

The use of AI in telecoms is increasingly popular, and it's easy to see why. Read about the 4 main applications of AI in telecommunications.

Nov 26, 2018

Examples of how companies in all industries are using AI innovations to deliver mass personalization of the customer service experience.

Jul 1, 2019

Why does a smart device make you feel dumb? Discover the problems with IoT onboarding and explore the various solutions available.