An effective AI Proof of Concept enables a company to avoid a costly and embarrassing Customer Service fail - learn these 4 lessons and get it right.
AI in Customer Service
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Discover why these AI Customer Service technologies are reinventing consumer experience and contact center operations
With the proliferation of smart devices, B2C suppliers are applying B2B predictive maintenance principles to provide proactive customer assistance.
Computer Vision AI enables contact centers to deliver standout service. This article unpacks the science that makes it all happen.
It’s all about AI-powered self-service innovation - we preview the top sessions and exhibitors at MWC Barcelona 2019
We look at how crowdsourcing the expertise of contact center agents creates autonomous self service platforms
In the latest comic, Super-Agent saves Customer Service by using AI technologies to help the chatbot perform better.
The use of AI in telecoms is increasingly popular, and it's easy to see why. Read about the 4 main applications of AI in telecommunications.
Examples of how companies in all industries are using AI innovations to deliver mass personalization of the customer service experience.
Why does a smart device make you feel dumb? Discover the problems with IoT onboarding and explore the various solutions available.