Customer Self Service – What the Future Holds
Explore the future of customer self service and discover why all-seeing virtual assistants will soon change the game for both consumers and companies.
AI in Customer Service
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4 Lessons from AI Proof of Concept Failures in Customer Service
An effective AI Proof of Concept enables a company to avoid a costly and embarrassing Customer Service fail - learn these 4 lessons and get it right.
AI Customer Service: Today’s Most Transformative Technologies
Discover why these AI Customer Service technologies are reinventing consumer experience and contact center operations
AI Predictive Maintenance and Proactive Customer Assistance
With the proliferation of smart devices, B2C suppliers are applying B2B predictive maintenance principles to provide proactive customer assistance.
Computer Vision AI: The Secret Ingredient for Contact Centers
Computer Vision AI enables contact centers to deliver standout service. This article unpacks the science that makes it all happen.
Top AI-Powered Self-Service Innovations to Watch at MWC Barcelona 2019
It’s all about AI-powered self-service innovation - we preview the top sessions and exhibitors at MWC Barcelona 2019
The Route to Fully Autonomous AI Self Service Starts at your Contact Center
We look at how crowdsourcing the expertise of contact center agents creates autonomous self service platforms
SUPER AGENT – Helping Chatbots Work Smarter
In the latest comic, Super-Agent saves Customer Service by using AI technologies to help the chatbot perform better.
4 Areas where AI Is Transforming the Telecom Industry in 2019
The use of AI in telecoms is increasingly popular, and it's easy to see why. Read about the 4 main applications of AI in telecommunications.
How to Achieve Personalized Customer Service with AI Tools
Examples of how companies in all industries are using AI innovations to deliver mass personalization of the customer service experience.
