AI in Customer Service

Apr 2, 2019

Computer Vision AI: The Secret Ingredient for Contact Centers

Computer Vision AI enables contact centers to deliver standout service. This article unpacks the science that makes it all happen.

Feb 26, 2019

Superagent enlists the help of the Phenomenal 4 to complete his latest mission - saving a quad play CSP

Feb 19, 2019

It’s all about AI-powered self-service innovation - we preview the top sessions and exhibitors at MWC Barcelona 2019

Feb 12, 2019

We look at how crowdsourcing the expertise of contact center agents creates autonomous self service platforms

Nov 13, 2018

In the latest comic, Super-Agent saves Customer Service by using AI technologies to help the chatbot perform better.

Oct 31, 2018

Artificial intelligence applications in the telecommunications industry help optimize infrastructure and deliver an enhanced CX

Oct 23, 2018

Examples of how companies in all industries are using AI innovations to deliver mass personalization of the customer service experience.

Oct 16, 2018

Onboarding smart devices made simple for the consumer, and cost-effective for the enterprise, See the latest Onboarding solutions.

Sep 26, 2018

A featured article by our CTO Ronen Rozenberg about the great potential of visual bots and what it will take to get there.

Sep 12, 2018

New chatbot pricing models are emerging that reduce enterprise risk and better support efforts to successfully implement virtual assistants