AI in Customer Service

Feb 12, 2019

The Route to Fully Autonomous AI Self Service Starts at your Contact Center

We look at how crowdsourcing the expertise of contact center agents creates autonomous self service platforms

Nov 13, 2018

In the latest comic, Super-Agent saves Customer Service by using AI technologies to help the chatbot perform better.

Oct 31, 2018

Artificial intelligence applications in the telecommunications industry help optimize infrastructure and deliver an enhanced CX

Oct 23, 2018

Examples of how companies in all industries are using AI innovations to deliver mass personalization of the customer service experience.

Oct 16, 2018

Onboarding smart devices made simple for the consumer, and cost-effective for the enterprise, See the latest Onboarding solutions.

Sep 26, 2018

A featured article by our CTO Ronen Rozenberg about the great potential of visual bots and what it will take to get there.

Sep 12, 2018

New chatbot pricing models are emerging that reduce enterprise risk and better support efforts to successfully implement virtual assistants

Aug 28, 2018

Learn how AI can deliver benefits in assisted service, self-service, or even a hybrid of the two.

May 1, 2018

AI in Utilities is revolutionizing the CX for utility customers via technologies such as predictive analytics, RPA and virtual assistants

Apr 17, 2018

To prepare for the future AI-based CX, companies should implement a customer service chatbot human hybrid solution today (and benefit).