We look at how crowdsourcing the expertise of contact center agents creates autonomous self service platforms
In the latest comic, Super-Agent saves Customer Service by using AI technologies to help the chatbot perform better.
Artificial intelligence applications in the telecommunications industry help optimize infrastructure and deliver an enhanced CX
Examples of how companies in all industries are using AI innovations to deliver mass personalization of the customer service experience.
Onboarding smart devices made simple for the consumer, and cost-effective for the enterprise, See the latest Onboarding solutions.
A featured article by our CTO Ronen Rozenberg about the great potential of visual bots and what it will take to get there.
New chatbot pricing models are emerging that reduce enterprise risk and better support efforts to successfully implement virtual assistants
Learn how AI can deliver benefits in assisted service, self-service, or even a hybrid of the two.
AI in Utilities is revolutionizing the CX for utility customers via technologies such as predictive analytics, RPA and virtual assistants
To prepare for the future AI-based CX, companies should implement a customer service chatbot human hybrid solution today (and benefit).