To improve your call center customer experience strategy in 2019, drive ROI by aligning business objectives, infrastructure and technologies
Customer service Expert, Hagai Shaham is a veteran marketer and storyteller. Director of Digital marketing @ TechSee
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Company-wide technology rollout fuels Vodafone innovation by harnessing the power of visual engagement to boost their customer experience.
Eye-opening infographic highlighting augmented reality’s role in transforming customer service for contact centers, field services and self-service.
To reduce truck roll costs, service companies need innovative solutions to better managing tech dispatches and resolve more issues remotely
The complete guide to augmented reality remote assistance: how it’s used, who can benefit, and what to look for when selecting a vendor
To provide best-in-class Millennial customer service, companies must understand the demographic’s unique habits as well as their tech preferences.
Digital Twin example of how strengthening the physical-virtual bond can have a transformative impact on the customer support domain
Replace traditional KPIs with holistic measurement of alternatives to average call handling time, customer satisfaction and call outcomes.
Visual engagement tools improve the sales process through personalization and deliver a customer experience that is both fun and efficient
4 field service technology that enable better customer communications, time savings, feedback requests and remote technician support.