Live video support use cases and examples of when to use face-to-face video chat support or live video interactive assistance.
Billing and payment issues are common customer service problems examples. Visual engagement empowers agents for faster issue resolution
A list of the hottest Smart Home events on the 2019 CES schedule, as well as the most promising CES Smart Home startups not to be missed.
It's Christmas time! And Super-Agent uses the power of AR and computer vision to save the Christmas sales season
To improve your call center customer experience strategy in 2019, drive ROI by aligning business objectives, infrastructure and technologies
Company-wide technology rollout fuels Vodafone innovation by harnessing the power of visual engagement to boost their customer experience.
Eye-opening infographic highlighting augmented reality’s role in transforming customer service for contact centers, field services and self-service.
To reduce truck roll costs, service companies need innovative solutions to better managing tech dispatches and resolve more issues remotely
The complete guide to augmented reality remote assistance: how it’s used, who can benefit, and what to look for when selecting a vendor
To provide best-in-class Millennial customer service, companies must understand the demographic’s unique habits as well as their tech preferences.