Growth and customer loyalty have historically been product-led. The company with the newest gadgets, with the best features, or the best price were often the
The evolution of chatbots in customer service has generated much fanfare over the years. Chatbots promise a better customer experience by reducing wait times, delivering
Providing a digital, omnichannel customer experience is a clear imperative. Allowing customers the flexibility to digitally self-serve can dramatically increase customer satisfaction, and lower your
The amount of effort a customer exerts during an interaction impacts customer loyalty. Read why a high CES is important & how to achieve it.
Customer service has always been important for building and maintaining a competitive edge in the telecom industry. That hasn’t changed – but with new norms
It seems like everywhere you look, AI is trending. Investors are throwing more money into AI startups than at any point in history. In the
The next generation of wireless technology – 5G – promises to impact our lives by delivering a network that is 100 times faster than smartphone
Explore predicted trends in the call center world to help you plan your business goals for the coming year.
Discover how visual assistance can help reduce the high cost of remote support and enable you to offer more efficient customer service.
Discover the importance of visual assistance in your hybrid field service workforce to increase FTF, eliminate the need for a truck roll & improve CX.