Hold Time is Gold Time: 5 Ways to Improve Call Center Performance By Capturing Customer Data While They Wait on Hold
No More Hold Music If your world is the call center and customer service, every second counts. The moments customers spend on hold shouldn’t be
TechSee, Whose Platform is Built on AWS, Now Pivots to Deliver Deeper Visual Solutions for the AWS Customer Network. New York, NY, December 21,
Field Service leaders are at a crossroads. There is a greater need to meet customer demand while keeping up with innovation. Not only are your
Want to improve AHT in your contact center> Here is a rundown of the methods and technologies deployed by leading companies.
Gain a deep understanding of what NPS is, how it is calculated, and what it really says about how customers view your company.
There’s more than one reason for customer dissatisfaction – but basically, it boils down to understanding and meeting customer expectations. Definitely something companies strive to
In today’s age of customer-centric service, call centers must deliver quick answers, short hold times, and the ability to speak to a live representative on
Discover just why it is so important to keep your customers happy and how you can lower the churn rate.