All You Need to Know About Reducing Average Handling Time (AHT) in Customer Service
Want to improve AHT in your contact center> Here is a rundown of the methods and technologies deployed by leading companies.
Ari Rosenstein, VP Marketing
Ari Rosenstein is a tech-savvy marketing and sales leader and served as Consultant to help several start-ups such as AppsFlyer, Similarweb, Adquant and Kenshoo expand globally before joining TechSee as VP of Marketing. Ari has an MBA from the Interdisciplinary Center, and dual majors from the University of Wisconsin - Madison.
Author Posts
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Understanding Call Center Occupancy in the Contact Center and How To Optimize It
In today’s age of customer-centric service, call centers must deliver quick answers, short hold times, and the ability to speak to a live representative on
Customer Churn: Definition, Formula, Causes & Tips to Improve
Discover just why it is so important to keep your customers happy and how you can lower the churn rate.