Delight Your Customers With Visual Ai

Apply the power of Computer Vision and Augmented Reality to transform your Customer Experience and dramatically improve your business outcomes

Visual Engagement At Every Touchpoint

Contact Centers

Increase agent productivity and serve your customers more effectively with Intelligent Visual Assistance.

Field Services

Drive technician enablement with remote Visual Assistance and an interactive visual AR assistant.

Self Service

Transform your self-service channel into a visual, interactive and personalized experience with a live AR assistant.

Simplify Assistance To Your Customers And Technicians

With TechSee’s patented technology, your users can instantly stream their mobile device camera or screen via web connection, for real-time, interactive visual engagement.

See How We Can Help You Achieve Your Goals

Reduce Operational Costs

Enhance CX

Improve Contact Center Efficiency

Enhance Self Service

Drive Technician Enablement

Reduce Operational Costs

Improve the bottom line through dramatic cost reductions:

Technician Dispatches

0 %

NFF Product Returns

0 %

Machine Downtime

0 %

NFF Tech Dispatches

0 %

Enhance CX

Reduce customer effort and increase brand loyalty with visual engagement:

Net Promoter Score

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Customer Effort Score

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CSAT

0 %

ESAT

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Improve Contact Center Efficiency

Increase productivity and boost agent engagement:

First Call Resolution

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Average Handle Time

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Escalation Rate

0 %

Next Issue Avoidance

0 %

Enhance Self Service

Deliver visual, interactive and personalized self-service with a live AR assistant:

Call Volume

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Call Deflection Rate

0 %

Self-Service Containment Rate

0 %

Cost per Contact

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Drive Technician Enablement

Improve productivity in the field and reduce technician training time:

First Time Fix Rate

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Remote Resolution Rate

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Machine Downtime

0 %

Training Time

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Transform Your Cx With Computer Vision Ai

Using patented technology, we teach machines to recognize physical products, their issues and suggest resolutions, to redefine self-service and achieve automation across your organization.

WHAT OUR CUSTOMERS ARE SAYING

“TechSee helps with the ABB sustainability culture as we are reducing the amount of miles by over 2,000 a month in the UK alone. We are not having to send engineers out on site on jobs which are simple fixes while proactively diagnosing problems and improving FTF rate.”

“With TechSee it is possible for us to book home inspections, but these can now be done by the supervisor from home or in the office, bringing efficiencies by eliminating travel time and fuel costs.”

“With the pandemic people are very concerned… to be able to use TechSee to virtually enter someone’s home and still alleviate their concerns about their health has been something we can’t replace.”

“The ability for us to deploy something like TechSee with a virtual component and alleviate [customer] concerns of having somebody come into their homes, there’s a certain level of appreciation and unbelievably positive satisfaction.”

“TechSee empowers our agents to provide a more effective and efficient service and a better customer experience to our clients.”

“With TechSee, we are able to resolve a significant number of customer issues remotely, together with the customer, without having to send technicians.”

“Being able to take an efficiency that makes your people more productive, to make their job satisfaction even higher is what this technology has brought.”

“TechSee helps us by reducing the cost of processing because we can handle the claim first time. The agent can see the damage, estimate the cost and help the customer there and then.”

“When we saw TechSee it was simple but at the same time it was transformative. We saw enormous cost savings in customer site visits and first-time resolutions. Agents and customers were happier.”

Resources

Report

FIELD SERVICE VISION 2023 REPORT

Economic uncertainty and rising customer expectations are pushing field service leaders to look for new, innovative solutions to today’s market challenges. This report explores how today’s leading innovators are using a new class of technologies to meet their 2023 and 2024 efficiency and performance objectives.

Case Study

TOP TELCO IMPROVES TECHNICIAN WORK QUALITY WITH COMPUTER VISION AI

Top U.S. telecom company faced a labor intensive fiber network rollout. With huge technician dispatch numbers country-wide, the company wanted to ensure quality across all jobs performed.

Report

2022 STATE OF CUSTOMER LOYALTY AND CHURN SURVEY REPORT

The days of product-dependent brand loyalty are over. Today, consumer stickiness is impacted mostly by customer experience. With 80% of customers churning due to dissatisfaction with service quality, this is not something brands can ignore.

By Industries

By Integrations

By Technology

Delight Your Customers With Visual Ai

Visual Engagement At Every Touchpoint

Contact Centers

Field Services

Self Service

Simplify Assistance To Your Customers And Technicians

See How We Can Help You Achieve Your Goals

Technician Dispatches

NFF Product Returns

Machine Downtime

NFF Tech Dispatches

Net Promoter Score

Customer Effort Score

CSAT

ESAT

First Call Resolution

Average Handle Time

Escalation Rate

Next Issue Avoidance

Call Volume

Call Deflection Rate

Self-Service Containment Rate

Cost per Contact

First Time Fix Rate

Remote Resolution Rate

Machine Downtime

Training Time

Transform Your Cx With Computer Vision Ai

WHAT OUR CUSTOMERS ARE SAYING

Resources

Latest Posts

We believe that showing is better than telling.

PRODUCTS

INDUSTRIES

COMPANY

KNOWLEDGE

We believe that showing
is better than telling.