6 Common Uses of AI in Telecommunications
May 25, 2023
Explore how AI is being used by telecom companies for network optimization, preventive maintenance, virtual assistants and RPA.
technology
7 New Technologies to Improve Customer Service in 2021
May 19, 2021
Delivering fantastic service is more important than ever! Explore 7 new technologies to improve customer service in 2021.
The Added Value of AR Throughout The Customer Journey: From Pre to Post-Sales
June 12, 2018
Brands recognize the game-changing benefits of a mobile-based augmented reality customer experience across the entire customer journey.
AI-Human Hybrid Chatbot – The Right Customer Service Solution at The Right Time
April 17, 2018
AI technology is still evolving & currently has limitations. Read how a human-bot collaboration can help introduce innovative AI technology
Qualities a Call Center Manager Must Have in Today’s Digital Era
February 6, 2017
In today’s digital age, the qualities a contact center manager must have are essential to the contact center’s successful management.
Experts Share Their Top Choice for 2017 Contact Center Technology
January 10, 2017
Technology is reshaping our lives at a pace beyond anything we’ve previously experienced. New technologies are introduced every year and they are forming our reality
TeamViewer Alternative – What to Consider When Choosing Your IT Tools
December 20, 2016
Considering switching over from TeamViewer? Learn what’s important when choosing remote assistance tools.
