5 Trends Set to Define Next Generation Customer Experience in 2019
2019 is set to be a pivot year for CX initiatives. Check out the 5 trends set to define Next-Gen Customer Experience in 2019
2019 is set to be a pivot year for CX initiatives. Check out the 5 trends set to define Next-Gen Customer Experience in 2019
To provide best-in-class Millennial customer service, companies must understand the demographic’s unique habits as well as their tech preferences.
Learn how augmented reality instruction manuals are evolving, harnessing the power of computer vision, deep learning and augmented reality.
Learn about the challenges, solutions and reasons why businesses should be setting up visual omnichannel contact centers.
Even though bots continue to struggle on many fronts some vertical solution are already successfully deployed into the world and provide consistent reliable value to
In today’s digital age, the qualities a contact center manager must have are essential to the contact center’s successful management.
When it comes to business, reputation is everything. Consumers have never had more choice — It’s essential to polish every part of your customer offerings
Millennials love chat! here are the ten rules your brand should never break when chatting with a millennial customer.
Top 12 tips for how to meet Millennials’ unique set of needs when helping them with customer support questions