5 Ways Visual Assistance Bridges the Knowledge Gap in Field Service
June 2, 2020
The knowledge gap in field service must be bridged before the aging workforce retires; Computer Vision AI is the enabling technology.
knowledge base
How to Optimize Contact Center Agent Utilization: A Complete Guide
March 5, 2020
Call center agent utilization is a core metric – here’s how visual tools help to strike a balance between productivity and staff satisfaction.
Why You Should Create a Visual Tribal Knowledge Base
February 4, 2020
Pool the skills and experience of your top technicians into a visual tribal knowledge base to increase customer satisfaction and profit.
Why Your Contact Center Knowledge Base Needs to be Visual
December 3, 2019
The last thing customers want is to hold while an agent finds the right information. That’s where the visual contact center knowledge base comes in.
TeamViewer Alternative – What to Consider When Choosing Your IT Tools
December 20, 2016
Considering switching over from TeamViewer? Learn what’s important when choosing remote assistance tools.
