Optimizing AHT During a Visual Engagement Session
January 24, 2023
Visual engagement is a proven strategy to improve call center performance, especially as it relates to two key metrics: 1) First call resolution (FCR): The
First Call Resolution
First Call Resolution: Definition, Challenges, Best Practices
March 7, 2022
This call center first call resolution guide takes a deep look into increasing FCR rate and explains clearly what makes this KPI so critical
Global Innovator Vodafone Partners with TechSee for AR Remote Assistance
December 4, 2018
Vodafone partners with TechSee to introduce company-wide technology that harnesses the power of visual engagement to boost their CX.
Augmented Reality In Customer Service: A Success Story
November 27, 2018
Learn about Augmented Reality and why it is the up-and-coming tool for enhancing customer service
The Benefits of Visual Engagement for Contact Centers
May 29, 2018
An in-depth analysis of how 3 Customer Service KPIs are dramatically affected by visual engagement: NPS, FCR and Truck Rolls.
Overcoming the Language Barrier In Customer Service With Visual Support
June 13, 2017
Find out how TechSee’s visual support platform opens doors to communication across demographics resulting in smoother customer service
Innovative Help Desk Solutions That Improve Your Customer’s Experience
February 28, 2017
Take an in-depth look at the new visual technology and help desk solutions available that can improve the service provided by your IT help desk
8 Companies That Help Improve First Call Resolution Rate
December 6, 2016
TechSee shares 8 call center technology solutions that will improve first call resolution, boost customer satisfaction, and cut costs.
