Turn Hold Time into Gold Time
In the contact center world, hold time is often seen as a negative thing. Agents want to get customers off hold as quickly as possible,
In the contact center world, hold time is often seen as a negative thing. Agents want to get customers off hold as quickly as possible,
No More Hold Music If your world is the call center and customer service, every second counts. The moments customers spend on hold shouldn’t be
Cochlear is the world leader in implantable hearing solutions. With over 700,000 devices implanted worldwide, the company’s customer service team assists people daily with a
It’s almost a joke now, isn’t it? You go to a popular fast food chain or pharmacy, or something similar and find that whatever you
Visual Support for Medical Devices Can be a Game-Changer As a Type-1 Diabetic, I have faced many medical challenges and obstacles in the past 20
Visual engagement is a proven strategy to improve call center performance, especially as it relates to two key metrics: 1) First call resolution (FCR): The
This call center first call resolution guide takes a deep look into increasing FCR rate and explains clearly what makes this KPI so critical
The complete guide to augmented reality remote assistance: how it’s used, who can benefit, and what to look for when selecting a vendor
Medical equipment manufacturers are discovering the need to enact faster, more accurate and more effortless medical device support systems.
As gig customer service becomes increasingly popular, there are several issues to overcome. Learn how one technology can solve them all.
Remote visual assistance is a core enabler for the latest trend in customer service: the sharing of roles between agents and technicians.
Case studies show the power of TechSee & Salesforce joining to raise the bar for service delivery & customer support with visual assistance