Customer Self-Service: Pros, Cons, Examples
March 7, 2022
Let’s start with the bottom line – keeping customers satisfied is the key to a successful and profitable business. Customer experience and engagement are not
Customer Service
First Call Resolution: Definition, Challenges, Best Practices
March 7, 2022
This call center first call resolution guide takes a deep look into increasing FCR rate and explains clearly what makes this KPI so critical
Augmented Reality (AR) Remote Assistance: Definition, Applications & Benefits
March 2, 2022
The complete guide to augmented reality remote assistance: how it’s used, who can benefit, and what to look for when selecting a vendor
A Tale of 2 Support Calls: Utilizing Visual Customer Support To Improve KPI’s
October 27, 2021
Find out the differences between voice vs visual support and why businesses should incorporate Visual Assistance in their customer service
6 Pain Points Faced by Gig Customer Service and How Vision Can Solve Them
June 1, 2021
As gig customer service becomes increasingly popular, there are several issues to overcome. Learn how one technology can solve them all.
7 New Technologies to Improve Customer Service in 2021
May 19, 2021
Delivering fantastic service is more important than ever! Explore 7 new technologies to improve customer service in 2021.
The Gig Economy is Paving the Way for Agile Customer Service
May 4, 2021
TechSee describes the new phenomenon of GigCX workers. Why are call centers increasingly hiring freelance customer service experts?
4 Drivers Which Are Turning Customer Service Into A Profit Generator
April 13, 2021
Customer service has traditionally been a cost center. However, new ideas show that customer service can generate a profit. How, and why now?
Need Mo’ Money? 3 Ways Visual Assistance Will Turn Your Customer Service Profitable
March 31, 2021
Forget the sales team. Learn how visual assistance helps a company make more money through field service, contact centers and self service.
5 Technologies that help your Customer Service Team drive more Sales
March 2, 2021
Customer service departments: cost centers that resolve issues, or profit centers that grow revenue? Learn the secrets of success!
Customer service trends for 2021: Top analyst predictions
January 27, 2021
TechSee presents the five key customer service trends in 2021. Is your company set up for success?
How to Deliver Effortless Experience in the New Normal with Contactless Service
August 19, 2020
To compete in the new normal, service organizations recognize that providing contactless service drives effortless customer experience.
