The Benefits of Visual Engagement for Contact Centers
May 29, 2018
An in-depth analysis of how 3 Customer Service KPIs are dramatically affected by visual engagement: NPS, FCR and Truck Rolls.
Customer Reviews
Service Recovery Paradox – How to Turn Failure Into Value
May 22, 2018
With the service recovery paradox, brands can take steps to ensure that even the worst service failures transform into a positive CX.
Reputation Is Everything — Eight Apps To Avoid Bad Customer Reviews
October 27, 2016
When it comes to business, reputation is everything. Consumers have never had more choice — It’s essential to polish every part of your customer offerings
12 Tips to Prepare Your Tech Support for the Millennials IT Era
September 28, 2016
Top 12 tips for how to meet Millennials’ unique set of needs when helping them with customer support questions
