Customer service trends for 2021: Top analyst predictions
January 27, 2021
TechSee presents the five key customer service trends in 2021. Is your company set up for success?
contact center
The Start of a New Era: How Service Leaders are Preparing for COVID-19 Vaccine Rollout
January 6, 2021
Service leaders must think of the COVID-19 vaccine rollout implications from the perspectives of employees, customers, & company operations.
Technical Reps or Agent Techs? The inter-changing roles of technical support and customer service
December 28, 2020
What happens when customer support agents become technicians, and the technical support team interact with customers more?
5 Proven Ways to Make your Contact Center RPA Successful
December 10, 2020
5 tips to ensure your contact center RPA will deliver results in terms of efficiency, agent and customer satisfaction, and cost savings.
How to Optimize Customer Service Costs with Visual Assistance
November 10, 2020
Quality customer service is expensive, but you can’t cut it! Optimize customer service costs and offer better service with visual assistance.
Tactics for Remote Employee Engagement: How to Motivate Your WFH Contact Center Staff
September 2, 2020
How can you enable WFH agents to perform at their best? Fostering a culture of collaboration is one of 5 easy to implement ideas presented here.
Driving Collaboration Between Contact Center and Field Service Agents With Visual Assistance
July 21, 2020
Customer service agents and field technicians need to interact to provide optimal customer service. Learn how to boost collaboration.
Your Call Center Business Continuity Plan: How to Shift to WFH
March 24, 2020
Read how incorporating visual assistance plus more, can lead to an effective WFH call center business continuity plan.
How to Optimize Contact Center Agent Utilization: A Complete Guide
March 5, 2020
Call center agent utilization is a core metric – here’s how visual tools help to strike a balance between productivity and staff satisfaction.
Can Visual Assistance Improve the Call Center Agent Experience and CX?
January 21, 2020
Find out why visual assistance is the solution to eliminating call center agent’s frustrations and boosting job satisfaction
Get the Most Out of Contact Center Agents with Visual Assistance Technology
December 22, 2019
Discover how a Controller type of call center agent can increase customer satisfaction and how to develop a culture of confidence.
How to Reduce Call Center Volume with Computer Vision AI
December 10, 2019
Leading enterprises have long grappled with the question of how to reduce call center volume. Computer Vision-powered Call Deflection is the answer.
