Your Call Center Business Continuity Plan: How to Shift to WFH
Read how incorporating visual assistance plus more, can lead to an effective WFH call center business continuity plan.
Read how incorporating visual assistance plus more, can lead to an effective WFH call center business continuity plan.
Find out why visual assistance is the solution to eliminating call center agent’s frustrations and boosting job satisfaction
Leading enterprises have long grappled with the question of how to reduce call center volume. Computer Vision-powered Call Deflection is the answer.
The last thing customers want is to hold while an agent finds the right information. That’s where the visual contact center knowledge base comes in.
The contact center industry is changing, as AI and cloud technologies create new possibilities for remote working and big savings for enterprises.
When CX professionals create customer journey maps, it’s frontline contact center agents who can provide the most valuable insights.
Discover why it is so important to ensure minimal effort customer experiences and how to deliver them.
A positive experience is a key part of customer loyalty. Steer clear of these 10 call center mistakes that are turning your customers away.
In the following scenarios, find out how visual assistance saved the day by allowing agents to visually guide customers.
We look at how crowdsourcing the expertise of contact center agents creates autonomous self service platforms
Holiday gift returns is an unpleasant ordeal businesses dread. Learn how AR platforms reduce customer returns and boost satisfaction!
Drive ROI by aligning business objectives, infrastructure and technologies to best improve your call center’s customer experience strategy.