4 Ways Agents Can Help Create the Ideal Customer Journey Map
August 7, 2019
When CX professionals create customer journey maps, it’s frontline contact center agents who can provide the most valuable insights.
Call Center Analytics
Call Center Mistakes to Avoid to Retain Customers and Improve their Experience
July 9, 2019
A positive experience is a key part of customer loyalty. Steer clear of these 10 call center mistakes that are turning your customers away.
How to Improve Your Call Center Customer Experience Strategy
December 11, 2018
Drive ROI by aligning business objectives, infrastructure and technologies to best improve your call center’s customer experience strategy.
How to Achieve Personalized Customer Service with AI Tools
October 23, 2018
Discover why companies are increasingly focusing on AI technology as a means of transforming their customer service operations.
How AI Can Enhance The Customer Experience in The Utilities Industry
May 1, 2018
AI in Utilities is revolutionizing the CX for utility customers via technologies such as predictive analytics, RPA and virtual assistants
Why Your Business Needs A Call Center Digital Transformation
April 4, 2017
There are many advantages to digitizing your call center. Read on to discover why it is so important and the best way to implement it.
